Management Project

***** * ********** ******, ******, IL, *****

MANISH SINHA 847-***-**** ● ******.*****@*****.***

ENTERPRISING IT LEADER

Information Management & BI Strategy Global Program Management Solutions Design

Enterprising IT Leader with a proven track record in developing business intelligence strategy, implementing global business

applications, data warehouses and knowledge management systems. Trusted consultant to CxOs and leadership teams;

delivered business insights and analytics to drive business strategy, tactical planning and decision -making. Creative thinker

and tenacious problem-solver. Expertise in:

Business Analysis & Strategy Development Shared Services, Outsourcing & Operations Leadership

Process Design & Re-engineering Technology / Vendor Selection & Contract Management

IBM/ Cognos, MS SharePoint, ERP and Web Applications Business Case Development & Budget Management

Data Management, Visualization & Interaction Change Management and Governance

PROFESSIONAL EXPERIENCE

BAXTER HEALTHCARE

Senior Manager 2005 – 2013

Managed a staff of 20 (plus external vendor resources) to lead global IS operations, projects and programs aligned to the

requirements of 7000+ HR / Finance professionals and Business Managers in 60+ countries.

Partnered with the HR, Finance and IT Leadership Teams to align business goals with a multi-year technology and

service delivery strategy. Performed Outsourcing v/s Insourcing assessment for processes, technologies and services,

Organization Design, Technology and Vendor Evaluation/Selection and Business Case Development.

Designed and implemented Baxter’s global Business Intelligence (BI ) strategy for HR to transform a basic query-based

reporting operation into a world-class enterprise-wide Business Intelligence operation. This included successful

completion of data management process re-engineering, information architecture and strategic KPI/metrics definition,

data quality management, new global HR datamart, multi -system (hosted, Saas) integration interfaces/ETLs, BI content

(over 65 new dashboards/scorecards/reports using Cognos 8/10), service delivery and governance model.

Consulted with CxOs and Leadership Teams on strategy development and/or tactical decision-making by surfacing

issues/trends and providing data-driven business insights / analytics on HCM and financial goals.

Created a Knowledge Management and Team Collaboration solution (using MS SharePoint, InfoPath and Nintex

technologies) to help multiple operations teams create/maintain policy/process/training documentation and man age

service requests from a global user base in an automated manner. Key features – Smart-forms, Secure Workflow, Role-

based Personalization and Social Collaboration.

Managed the implementation of large-scale and complex Oracle / PeopleSoft HCM custom solutions including process

and application design and multi-system integration. Key projects – Headcount Management, Talent Management

Jointly managed the expansion of the Shared Services & System Support Center. Led the transition of global transaction

processing and systems development / support for several HR systems. Directly accountable for PeopleSoft Helpdesk

and data management, SharePoint solutions, intranet site content management, reporting and analytics services.

Expertise in all aspects of program / project management on full-cycle system implementations and business

transformations – initiation and planning, scope definition, estimation, budgeting, stakeholder / vendor management,

establishing project teams, scope / issue / risk / change management, contract management (RFP, MSA, SOW cycle),

solution development, delivery and transition to operations.

Developed and managed high-performance, cross-functional teams including managers, analysts, systems developers,

testers and transaction processors in multiple locations to deliver exemplary results on initiatives.

Working knowledge of solutions like Taleo, BrassRing, SumTotal, Workday, QlikView, Tableau and OBIEE.

COVANSYS, a CSC COMPANY

Senior Manager 2005 – 2005

Manager 2000 – 2004

HR Outsourcing Program (Client – Aon Hewitt HR BPO)

4 year, $80M+ engagement that included 5 full-cycle PeopleSoft (PS) HCM implementations and setup of Global Business /

IT Process Outsourcing Center.

MANISH SINHA

Managed peer client relationships and assisted Sr. Program Director in developing the account (responding to RFPs,

creating sales proposals, and identifying new opportunities for services)

Managed Business Requirements Gathering, Process Analysis/Re-engineering, Solution Design, Application

Development, Reporting and Testing deliverables on 4 full-cycle PS implementations.

Developed project plan, tracked progress/variance to plan, managed risks, actions, issues and dependencies (RAID),

and created weekly / monthly status reports for the Program Leadership Team

Designed and implemented Onsite-Offshore Project Management processes, RUP -based System Development and

Testing methodology.

Strong functional knowledge and hands-on experience in core HR areas like Workforce Administration, Headcount

Planning and Management, Compensation, Performance Management, Absence Management and Temporary Labor

Management

Designed and delivered a custom Absence Management (FMLA, State FMLA) solution; resulting in new outsourcing

services revenue and reduced internal operating costs.

Employee Health & Welfare Benefits Management Application Project (Client – Aon Hewitt Benefits Administration)

Web-enabled Health and Welfare Benefits Management System implementation (included transaction processing and

decision support portal) using an Onsite-Offshore delivery model.

Successfully managed all aspects of the Application Maintenance Phase of the project – prepared project plans,

managed resource allocation, analysis, development, testing, defect resolution, code migration and deployment tasks.

Facilitated JAD sessions to gather business requirements, performed business process analysis and systems fit-gap

analysis to re-engineer a complex Employee Benefits Enrollment process and develop the functional design of the core

component of the application.

Recognized by the CTO as the Project MVP (from a team of appx. 80 professionals) for design ing and leading the

development of the core component of the Employee Health Benefits Enrollment system.

HEWITT ASSOCIATES (now AON HEWITT)

Business Systems Analyst 1999 – 2000

Implemented 401(k), Pension & Group Health Benefits Administration System (Portal, Online Transaction and Voice

Response modules) for 5 Hewitt Clients. Analyzed business requirements, developed specifications, configured

web/IVR system components, tested applications and resolved issues.

TUSON CORPORATION 1997 – 1999

Marketing Analyst

Developed a Marketing Management System to maintain critical information on clients, products, orders and business

development activities. Generated query based reports for marketing analysis, direct mail, tele -marketing, submitting

quotations and tracking account status.

Launched 2 new products in the US Motor Manufacturing Industry by conducting market research and analysis,

preparing strategic business plan and developing sales strategies.

NETWORK LIMITED 1993 – 1994

Sales Executive

Established new client engagements by making sales calls, organizing product demonstrations and negotiating sale of

high-tech medical equipment at hospitals and nursing homes.

EDUCATION

Master of Business Administration (Finance) – University of Florida, 1996

Bachelor of Engineering (Bio-Medical) – University of Bombay, 1993

TECHNICAL SKILLS, TRAINING & CERTIFICATIONS

®

Project Management Professional PMP – 2009 Softscape / SumTotal Performance Management

Cognos 8 and 10 Business Intelligence Suite Microsoft SharePoint & Nintex

Oracle / PeopleSoft 8.x and 9.x HCM Lean Six-Sigma & Business Process Design

Oracle / Taleo ATS and Succession Planning Client/Server Application Development

MS Office including MS Project & MS Visio

Kenexa / BrassRing ATS

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