Customer Service Sales
Resume:
Cathy Mroczka
Des Plaines, IL ****6
*********@*****.***
Objective
Seeking a career with a well established company where my skills can be implemented and
enhanced.
Professional Experience
HrPlus, A Division of AlliedBarton Security Services (Chicago, IL)
Strategic Client Services Coordinator/Team Lead (August 2012- Present)
Initiating and processing background checks for both domestic searches and international
services if necessary
Provide high-level support to strategic clients in developing and implementing background
screening solutions.
Help direct the execution of team initiatives, contingency plans, and team procedures (12 Team
Members)
Oversee all solutions and functions for background investigations including, strategy rollouts, key
service account management, customer relationship development, and project management.
Provide superior customer care, analyze processes, develop project plans, coordinate resources,
supervise project teams, manage performance, and conduct training.
Lead, manage, and participate in a variety of projects across multi-disciplinary, cross-functional
teams
W ork with Customer Relations and Operations personnel to review, update, and maintain
procedures related to development of products/processes
W orking with our clients to provide excellent customer service especially through Sales Force so
they receive superb knowledge, courtesy, and professionalism
Provide specific support and training for other departments as requested
Audit background investigations to ensure quality and compliance is met on all levels
Processing Specialist (November 2011 - August 2012)
Processed employment background requests consistent with client guidelines and protocol
Accurately inputting information obtained from a resume or application into the database system
in a proficient and timely manner
Assisted with various projects or tasks that were given by a manager or team lead
Processed and submitted requests to third party vendors for specific investigative needs
Fields Auto Group (Glencoe, IL)
Receptionist/Customer Service (September 2009 - November 2011)
Operated the switchboard by answering incoming calls, transferring callers to appropriate personnel,
following up with phone calls for a specific service or sales advisor, taking detailed messages, and
using the paging system
Greeted customers and assisted them by providing the information needed or referring them to the
correct staff member
Interacted with customers to provide and process information in response to inquiries, concerns, and
requests about products and services
Billed out customers after their service was complete or their parts were purchased
Entered technician hours into a computer-operated prospect tracking system
Updated and maintained customer databases as needed
Patrick Mini (Schaumburg, IL)
Receptionist/Service Cashier (May 2008- August 2008)
Answered a multi-line phone system
Received cash, checks, and credit card payments from customers and recorded the amount
received on the repair order and/or counter ticket
Referred customers who have additional questions to the service advisor or other appropriate
personnel
Put together folders for past service customers and later filed them
Filed service repair orders and part orders
Patrick BMW (Schaumburg, IL)
Service Cashier (August 2006 – August 2007)
Greeted customer and made the first impression of the dealership
Received cash, checks, and credit card payments from customers and recorde d the amount
received on the repair order and/or counter ticket
All personal checks were to be guaranteed. Called to approve checks. If they failed to guarantee,
they were then approved by management
Handled customer complaints with integrity and poise or referred the complaining customer to the
appropriate individual for further communication
Filed service repair orders and part orders
Education
William Rainey Harper College - Palatine, IL
Associate Degree in Arts and Sciences Graduated December 2011
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