Human Resource Manager
Resume:
Cynthia Brown, MS, PHR
Philadelphia, PA 19139
Phone: 215-***-****
********@*******.***
SUMMARY OF QUALIFICATIONS
Human Resource Manager with proven qualifications in:
. Establishing goals and objectives of Human Resources in conjunction
with business strategic and tactical needs.
. Creating and Re-organizing Human Resource departments by applying best
practices of the profession.
. Labor Relations - participates in grievance hearings, performs
investigations and submits and/or approves recommendations to
conflict/problem resolution
. Benefit plan evaluation, budget, design and administration
. Multi-site, multi-state management
. Sourcing - recruiting for companies with high turnover with aim toward
retention and reduction of recruiting costs.
EMPLOYMENT HISTORY
September 2012 to Present
ACE Cash Express
Warminster, PA
Regional Human Resource Manager
ACE Cash Express - Largest operator of Financial Service stores in the
United States specializing in Installment loans, Title loans, Pre-paid
Debit Cards and other retail financial services. RHRM for the Northeast
region with sites locations in ME, PA, DE, MD, VA and DC totaling 133
stores.
. Applying innovative strategies to retain and recruit good workforce of
Exempt and Non-Exempt employees within high turnover positions.
Workforce planning - to reduce overtime and ensure staffing metrics
are adequate.
. Working as Business Partner with RVP to increase regions standing in
company ratings by contributing information and guidance to maintain
and exceed operational goals.
. Monitoring region's payroll - sending out reports, pay adjustments,
new hires, terminations, etc.
. Employee relations - investigations, resolving employee issues,
training and development - identifying High Potential employees to
ensure they are given the tools necessary for the next step in their
development within the company. Acting liaison between Northeast
regions employees and Corporate Office, conveying all information on
policy and procedure.
April 2011 to September 2012
Bon Appetit Management Company
Philadelphia, PA
Human Resource Manager
Bon Appetit Management Company is an onsite restaurant company that
provides caf and catering services to colleges, universities, and
companies. Manage both Bon Appetit employees on Campus of University of
Pennsylvania and also Penn Dining union employees. Bon Appetit
operates/manages 16 sites across campus.
. Manage the Payroll department - review and comment on work of
subordinates while providing mentoring that will induce professional
growth
. Recruiting exempt and non-exempt employees for Bon Appetit and hourly
union temporary and permanent employees for Penn Dining.
. Labor relations - grievances, focus on investigating and resolving
employee issues for conflict/problem resolution, and harassment
claims.
. Coaching managers on progressive discipline procedures and compliance
with Employment law.
. Ensure compliance with University standards and policies while also
abiding by the Collective Bargaining Agreement.
February 2008 to April 2011
The McKee Group
Springfield, PA
Human Resource/Payroll Manager
Residential builder/developer that also owns and operates, Apartment
building, Storage Facilities and a Marina with 20 sites in 4 States (PA,
DE, NJ and MD)
. Created pay structure based upon internal equity and external market
conditions and identified the Red Circle employees.
. Employee Relations - investigating and resolving employee issues for
conflict/problem resolution, and harassment claims.
. Participated in annual review of company benefit plan, including
analyzing budget, co-pays and type of plan
. Implemented drug testing and criminal check for every employee to
prevent negligent hiring.
July 2006 to February 2008
Universal Companies, Universal Institute Charter School
Philadelphia, PA
Human Resource Manager
A Non-profit organization with three companies under its umbrella -
Universal Institute Charter School, Social Service Agency, Educational
Management Group.
. Reviewed, analyzed and revised company benefit plan saving company
approximately $127,000 annually while still providing quality care.
. Employee relations -Investigating employee issues for
conflict/problem resolution, and harassment claims.
. Made up contracts for teachers and consultants, performed checks for
child abuse, FBI, and criminal as well as drug testing. New hire
orientation and benefit administration.
March 2004 to July 2006
Friends Rehabilitation Program, Inc.
Philadelphia, PA
Human Resource/Payroll Manager
A Non-profit organization which specializes in low income housing, and
social services for the elderly, homeless and disabled. FRP has seven
locations across the Philadelphia area.
. Created Human Resource Department for the company, provided oversight
on all Human Resource policy, practice and procedure to assure
compliance with regulations and the law.
. Built strategic relationships with managers
. Employee relations - Investigated employee complaints as first step in
grievance process for conflict/problem resolution and harassment
claims.
. Revised Employee Handbook and every job descriptions when FLSA was
revised in August of 2004.
April 2002 to March 2004
RMH Teleservices
Newtown Square, PA
Payroll Coordinator
One of the largest telecommunications companies in the State with 21 sites
in the U.S. and Canada serving 5000 Canadian employees.
. Supervising and training new payroll staff how to do international
payroll
. Working closely with Human Resource department to convert both the
Payroll and Human Resource systems into the PeopleSoft Human Resource
Information System (HRIS)
February 2000 to April 2002
K-Force
King of Prussia, PA
Payroll Specialist
Working at various companies - including RMH Teleservices doing payroll
using ADP, Ceridian, PeopleSoft, Kronos payroll systems.
May 1998 to February 2000
Account Temps
King of Prussia, PA
Cash Receipt Clerk
Doing accounts receivable using Oracle database
January 1980 to October 1997
Mellon/PSFS
Philadelphia, PA
Sr. Payroll Specialist
Worked with the bank for 17 years; receiving 5 promotions ending with Sr.
Payroll Specialist, supervising 5 employees and servicing 10,000 employees
in PA, NJ, and DE.
EDUCATION
Villanova University 2012
Villanova PA
Masters of Science - Human Resource Development
University of Phoenix 2007
Philadelphia, PA
Bachelor of Science - Business Management
PROFESSIONAL AFFILIATIONS
. Professional member of Society of Human Resource Management (SHRM)
. Local member of Philly SHRM
. Member of the membership committee of Philly SHRM
CERTIFICATIONS/CERTIFICATES
Professional in Human Resources (PHR) since 2008
Certificate of Human Resource Management - Villanova University 2008
Certificate of Human Resource Studies - Cornell University 2005
PROFESSIONAL REFERENCES Available upon request
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