Customer Service Quality Control

Ronnie U. Gardner

**** **** ******, * ** ( Palmdale, California 93552

310-***-**** ( ******@*********.***

Summary

Customer service professional, with extensive experience in the areas

of quality analysis, product and service compliance, process

evaluation, equipment repair, occupation hazards, and safety

regulations. Excellent analytical and problem-solving skills, with a

talent for quickly mastering any task assigned. A team player who is

dependable and cooperative, with strong interpersonal and leadership

skills. Successfully managed multiple projects and completed jobs that

contribute to the growth of a company with accuracy, attention to

detail and the ability to work both independently or within a team

setting.

Experience

Mueller Water Company Palmdale, California

Technician 2011-2013

Supported installation and troubleshooting of meters for AMR and AMI

systems. Recorded installation specifics and performed RF functionality

checks, as specified by type of system installed. Managed employees and

temporary positions during installations requiring additional manpower to

complete job within specified time frame. Worked in a team with various

sales representatives to assist in diagnosis of existing AMR and AMI system

issues.

< Assisted with training on AMR and AMI system installations.

< Served as face of company and interfaced with customer base.

U.S. Census Palmdale, California

Enumerator 2010

Planned work by reviewing assignment area to determine organization of

neighborhoods and locate households for conducting interviews. Explained

purpose of census interview, answered residents' questions, elicited

information following script and recorded census data on forms. Assessed

quality control levels on selected addresses, determined what samples

passed or failed, and maintained records for quality control verification.

Maintained records of hours worked, units produced, miles driven, quality

control results and expenses incurred during performance of duties. Met

daily with supervisor to review and submit work, and receive additional

instructions.

< Complied with accuracy standards while maintaining high production

rates.

< Conducted interviews with residents in assigned areas by following

stringent guidelines and confidentiality laws.

Ecology Control Industries Torrance, California

Dispatcher, Supervisor 2005-2007

Monitored daily inventory of all company equipment. Received and sorted

driving routes for drivers. Created and processed log routes received into

computer system for management. Issued daily routes for drivers. Matched

qualified drivers with vehicles and jobs for daily completion. Ensured

following of proper call management procedures for drivers and technicians

when emergency response was needed. Updated necessary changes to daily

work assignments for supervisors, drivers and technicians.

Southern California Gas Company Los Angeles, California

Dispatch Specialist 2000-2004

Maintained workforce continuity by issuing emergency orders to customer

service and pipeline crews. Held responsibility for communications between

field personnel and supervisors during emergency situations involving

natural gas.

< Demonstrated ability to meet and deal tactfully and courteously with

internal and external customers.

< Gained customer trust and provided exceptional satisfaction, leading

to increased satisfaction ratings.

< Conducted detailed and meticulous inspection of all completed work to

ensure safety and accuracy.

< Facilitated company presentations before coworkers, community and

public school audiences.

< Awarded Customer Service Award for outstanding track record of

positive customer feedback.

Additional Experience

Energy Technician, 1981-2000. Installed, diagnosed and repaired

residential and commercial natural gas appliances. Maintained company

truck and tools. Assigned as team lead to train entry-level field

representatives. Investigated abnormal readings and reported possible

reasons for fluctuations. Field Service Representative, 1980-1981.

Connected new services and discontinued services for customers using

natural gas. Changed meters and built meter sets for residential and

commercial customers. Ensured tools and company truck remained maintained

and accounted for. Meter Reader, 1979-1980. Read natural gas meters for

billing purposes. Notified customer service of any unsafe situations while

in process of reading meters.

Education

Los Angeles City College, Los Angeles, California

Degree in Liberal Arts

Licensure

Class C California Passenger Car Driver's License

Certifications

El Camino College, Torrance, California, 2008-2009

Heating, Ventilation and Air-Conditioning Certificate

Environmental Protection Agency Certification

Certificate: Building And Grounds Maintenance

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