Customer Service Quality Assurance
Resume:
Joey Curtis Pullara
**** ******** **** 608-***-****
Fond du Lac, WI 54935 *********@*****.***
Education:
University of Wisconsin-Stevens Point, Stevens Point, WI
Major: Clinical Laboratory Science-Cytotechnology CT (ASCP)CM
Minor: Biology
Cum. GPA: 3.74 Graduated with Honors. Taken numerous microbiology and
lab classes.
Mayo Clinic College of Medicine Cytotechnology Education Program
Academic year 2003-04
Clinical Practicum-Cytotechnology: Consisted of a 12-month, 32 credit
undergraduate program in cytotechnology, which included rotations in:
Fine needle aspirations, FISH, DIA, PCR, lab operations and
management, clinical lab research, molecular, cytogenetics, histology,
and cytopreparation production. In addition I took computer
application classes such as power point and attended various
enrichment lectures dealing with work and medical ethics, culture, and
various others. Regularly attended Cytology/Histology correlation
conferences.
- Earned an Eagle Eye Award (prevention of errors in cytology).
- Worked on two research projects with a pathologist and a lab
manager. One dealt with quality assurance and the other with HPV
morphology, both of which have been published.
CONTINUING EDUCATION:
- Certified in all cytopreparations, and Hologic Imaging(.
- Scored a 100 % on all Proficiency Tests. Active in ASCP's
Certification Maintenance Program CMP.
- Wisconsin Society of Cytology member and attendant of annual cytology
courses.
- Active in ASCP Star and CAP cytology slide programs (also have aided
in educational slide submission).
- Yearly formal/informal classes dealing with: government regulations,
safety (chemical and general), lab, and healthcare topics.
Professional Experience: *(Reliable; rarely ever called in sick for any
job.)*
Consultants Lab of Wisconsin, Fond du Lac, WI August 2006-July 2013
LAB-CYTOTECHNOLOGIST: Processed, screened, and reported GYN, NONGYN, and
FNA cytology products for pathogens. Led quality assurance projects
and improvements. Involved with the LEAN analytical program and
extensive data entry. Acted as a lead tech during management absence.
Trained in Equipment/Inventory ordering. Taught education seminars
to lab and surgery staff. Familiar with TJC, CAP, and CLIA
regulations. Acted as a point person during inspections. Organized,
developed and was involved in the work flow of HPV testing. Wrote
procedures and provided technical support to staff and other
healthcare personnel, regarding policies and procedures. Implemented,
validated, calibrated and maintained instrumentation. Led
experimental projects to improve product quality. Improved
departmental communication and safety procedures. Involved with
internal audits and customer service to various healthcare personnel.
- Gained a Living the Mission Award from management.
- Experience with molecular testing.
Mercy Medical Center, Cedar Rapids, IA August 2004 to July 2006
LAB-CYTOTECHNOLOGIST: Performed tasks in all areas of pathology
including: lab and instrumentation maintenance, cytopreparation
production of all specimens, daily documentation, report entry, data
entry, filing, CytoHisto correlation reports and conferences,
equipment ordering, Clinic/Client problem solver, assisted in lab
statistics, trained new employees, HPV and Flow Cytometry send outs,
FNA's, wrote procedure reports, helped organize dept. and workflow for
the addition of numerous clinics, Quality Control, made schedules to
improve efficiency and workflow in the lab, and completed other
miscellaneous tasks.
- Successfully implemented cost savings ideas by ordering supplies
directly from the manufacturer.
Joey Curtis Pullara Page 2
Professional Experience: (continued)
Department of Residence Life, UWSP Academic year 2002-03
Academic Resource Coordinator LEADER: Academic programmed (teaching
academic-related skills), organized and led group presentations,
advised students, served as an information resource, analyzed
individuals, prepared resource material, front desk clerk, and served
as a an academic support staff member.
- Also was a faculty mentor liaison
- Earned a Certificate of Appreciation award.
ADDITIONAL EXPERIENCE:
- STATISTICS, BOTANY, and ZOOLOGY TUTOR (Tutoring/Learning Center,
UWSP) 2001-2002.
- RTM Security for badger football games, summer of 2001.
- Peer-tutored Algebra-trig/Student council attendant leader/Volunteer
for the church and the public parks.
Special Skills:
- 9 years of professional lab experience, and GMP to produce specimen
products.
- Many years of technical support and customer service too people of
various backgrounds.
- Experience doing standardized, qualitative, and quantitative testing
protocols.
- Computer literate: Microsoft office, Power Point, Word, Excel,
keyboarding, Biopac (biology), various networked pathology programs,
MSDS database, and other computer application programs.
- Seek challenges (shown by taking honor/accelerated classes, and
leading various quality assurance/quality control projects.). Writer
of the week on a research paper.
- Display excellent, leadership, responsibility, communication,
organization, and detail-orientated skills.
- Valued by previous employers (wanted me to always return, and was
asked to train new employees).
- Flexible in adapting to change, take the initiative to learn more
about my job tasks, able to multi-task, prioritize, various
responsibilities and am very goal-orientated.
- Possess strong team work, customer service, and advanced problem-
solving skills.
- Have the ability to hold great responsibility in individual and group
settings.
- Strong drive and initiative to succeed and stimulate others to do
efficient, quality work.
- I take pride in being assertive and accurate in my work.
- Strong Analytical and research capable.
AWARDS/HONORS/ACTIVITIES:
College
- Received scholarships from the Westside Optimistic Club and Sam. D.
Amato Italian Workmen's club.
- Biology Sophomore Recognition award, was nominated for the
chancellor's leadership award, and received multiple honor and high
honor semester awards for GPA's better than 3.5. Member of the
Dean's List, and Phi Eta Sigma (Association of College Honor
Societies).
Community
- While attending Mayo Clinic College of Medicine I volunteered multiple
hours to raise over $2,000 for the Multiple Sclerosis Foundation.
- Involved with many fundraisers in the community, to support the United
Way, Loaves and Fishes, Humane Society, and others.
Joey Curtis Pullara Page 3
REFERENCES:
Dr. Stan Eilers M.D.
Weland Clinical Laboratories
1911 1st Avenue S.E.
Cedar Rapids, IA 52402
319-***-**** (phone)
319-***-**** (fax)
**********@***.***
Jane A. Thompson CT (ASCP)
Lead Tech at Mercy Medical Center
10997 G. Ave, Arlington, IA 50606
563-***-**** (home phone)
****@******.***
Dr. Kumar M.D.
Medical Director
Consultants Laboratory
430 E. Division Street
Fond du Lac, WI 54935
******@********.***
Chris Dreifuerst, CT(ASCP)
Consultants Laboratory Cytology Dept.
430 E. Division Street
Fond du Lac, WI 54935
Work: 920-***-**** ext. 3811
***********@********.***
Home: N6601 Tower Rd
Fond du Lac, WI 54937
***************@***.***
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