Customer Service Sales
Resume:
Nicole Henningfeld
**** ********** #** ********, ** 59808
***********@*****.***
Wigen’s Nursery & Floral - Sales Associate
Assist customers with plant purchases and decisions.
Handle cash, checks, credit/debit card transactions.
Keep greenhouse clean and organized.
Animal Wonders, Inc. - Volunteer
2/2013-Present
Provide administrative support to local non profit needing to expand customer base.
Assist in planning and management of all fund-raising efforts, including collection of
sponsorships or item donations, and assist Director with day-to-day volunteer coordination.
Develop business and vendor partnerships, including local non-profits and private individuals.
Create partnerships with similar animal education programs and neighboring states' zoos.
Develop written materials and yearly budget for grant providers, private foundations, and
annual audits.
Review budget each year and make appropriate adjustments.
Develop a marketing strategy to reach larger sections of the community, including parents,
schools, and various after-school child care programs.
Create new advertising, promotional material, and merchandise options.
Assist with development and content creation for new website and social media.
Animal care, feeding, training, enrichment and facilities maintenance, including upkeep and
new construction.
DIRECTV – Customer Service Representative
7/2010-8/2012
Assist customers with billing questions and concerns. Listen empathetically to their needs and
find the resolution that is equitable for the customer and the company.
Performed stand-in supervisory responsibilities, including taking supervisor calls and assisting
coworkers with account questions, and running errands.
Accepted into SME Program (Subject Matter Expert). Assisted new employees with account
questions and supervisor calls.
Selected for BEST Team, a special project to retain customers in highly competitive, at risk
markets.
Upsold premium services and seasonal sports subscriptions.
Performed individual coaching to increase new agent skill sets and morale and provided
additional training for new employees on the production floor.
Developed strong negotiation and de-escalation skills.
Sally Beauty Supply – Beauty Associate
3/2009-5/2010
Advised customers on the best products for their beauty needs. Listened carefully to ensure the
best quality product is chosen for the desired outcome.
Organized products and set up aesthetically pleasing displays to promote sales.
Placed orders for beauty salons and beauty schools and checked inventory.
Received and stocked weekly shipment, focused on loss prevention.
Had highest percentage of upgraded sales in late spring 2010.
Kept monthly record of new club card members and entered new members into Sally Club
System.
Prioritized daily tasks while providing excellent customer service to ensure daily sales and
housekeeping goals were met.
University of Montana - Event Staff
8/2008-9/2010
Student security provided during concerts, high school and college sporting events and special
events on University grounds.
Directed flow of foot traffic for incoming fans, directed them to their seats, concessions, ticket
office, will call, or other destination.
Prepared University grounds for events such as football tailgating, Canyon Club and Sky Club
special events.
Sold Split-The-Pot tickets and programs at sporting events. Had highest ticket sales when
assigned to STP positions.
Managed pre and post sales banking; counted and documented money made from each
Split-The-Spot.
Performed clerical tasks including filing and organizing new employee applications and
information.
Trained new employees in event preparation, miscellaneous event duties, and event tear down
and closing and led clean up crews after events.
Assisted in new hire process.
Education:
B.A. Psychology, University of Montana, Missoula
Skills & Experience:
Over 2 years of leadership experience in various settings.
4 Years of public work, customer service, and sales experience.
Strong typing skills, over 70 wpm.
Creative thinker and problem solver.
Strong communicator and negotiator.
Self starter, ability to multitask and work unsupervised.
Contact this candidate