Manager Customer Service

Location:

Indianapolis, IN

Posted:

August 02, 2013

Contact this candidate

Resume:

John R. Steele

***-** *** ***

Flushing, NY *****

216-***-**** (cell)

*********@*****.***

Objective- To utilize my 12 years experience and skills as a file clerk to the

highest degree. To be an asset to the department and to the overall success of

the firm. To uphold with integrity the high standards and values that come

along with the position. To serve the clients, guests and staff everyday with a

positive, friendly and yes I will attitude. I am a dedicated and reliable employee

that will go above and beyond what is what is asked always with a smile.

Education

• Garrett Junior College McHenry, MD 8/1981 – 12/1982

• Major: Business

• University High School Morgantown, WV Graduated June, 1981

• Experience

• Greater Cleveland Partnership 07/2011 – 02/2012

• 1240 Huron Road Cleveland, OH 44115

• Supervisor, Richard Rivera (Facilities &Guest Services Manager) 216-***-****

File Clerk

• Sort & distribute mail

• Process all outgoing mail

• Send packages FedEx, UPS, USPS,

• Pitney Bowes postage machines

• Order all office supplies and lunch room supplies

• Re-stock supply rooms, kitchenettes and lunch room

• Minor furniture repairs

• Change light bulbs

• Answer and resolve all building maintenance and safety issues

• Interaction with all vendors

• Move heavy office furniture

• Clean interior and exterior offices

• Take care of on-site gym

• Daily reception coverage

• Schedule meetings in conference rooms

• Set up and breakdown of all conference rooms

• Set up video conference and audio conference when asked

• Call couriers for messenger deliveries

• Snow removal

• Kohrman, Jackson & Krantz 10/2010 – 07/2011

• 1375 East Ninth Street Cleveland, OH 44114

• Supervisor, Billy Fischer (Office Services Manager) 216-***-****

File Clerk/Office Clerk

• Data entry

• Court filings in Municipal, State and Federal Courts.

• • Conflict checks

• Court research including securing of court documents from case files.

Frequent interaction with judges, law clerks, bailiffs, and other court personnel in connection with lawsuits and

•

proceedings.

• Communication with opposing council to obtain extensions or leaves regarding filing

• Entering and setting up new asbestos cases

• Docketing answer dates and deadlines

• Knowledgeable with Microsoft Office, Outlook, Excel, Word and GroupWise

• Responsible for all firm messenger duties

• Inventory of all office furniture and firm owned equipment

• Reception duties

• Order office supplies and restock supply rooms

• Mailroom duties: Sort and deliver all mail

• Operated Pitney Bowes meter machine

• Pitney Bowes Arrival Machine

• Copy center duties: copying, scanning, faxes, maintain equipment

• Scanning documents into job worksite and putting into correct file folder

• Records Retention and retiveal

• Broach & Stulberg 05/2010 - 07/2010

• One Penn Plaza, New York, NY 10119

• Supervisor, Robyn Block (Office Manager) 212-***-****

File Room Manager

• File room duties

• Create new files

• Scanning documents into job worksite and putting into correct file folder

• Electronic storage of documents on firms record management software and with Iron Mountain and Meyers

Records Management

• Updating and organizing file room

• Assisting attorneys and paralegals with location of files

• Send and retrieve files from off-site storage

• Data entry on a daily basis

• Worked with Microsoft word 2010, Excel, Outlook, MA3000

• Docket answer dates

• File legal documents in all five boroughs

• Retrieve pagination and court docket

• Print out attorney’s case calendars

• Communicate with court personnel daily

• Court research online and manually, copying documents from court files

• Assist Attorneys and Paralegals for trial

• General office duties

• Customer service

• Schedule conference rooms for meetings

• Inventory of all office furniture and firm owned equipment

• Reception duties

• Order office supplies and restock supply rooms

• Stock/clean kitchens and lunch rooms

• Reception relief

• Mailroom duties: Sort and deliver all mail

• Operated Pitney Bowes meter machine

• Pitney Bowes Arrival Machine

• Copy center duties: copying, scanning, faxes, maintain equipment

• Making sure all areas on all floors are clean and orderly

• Food and beverage set up for meetings

• Set up and tear down of conference rooms

• Replaced lights, clean spills, spot removal, contact housekeeping with cleaning issues

• Interaction the firms vendors

• Knowledge of all USPS, UPS and FedEx services

• Messenger runs

• Bank runs

• Post office runs

• GallagherSharp 04/2001 – 04/2010

• 1501 Euclid Ave. Cleveland, Ohio 44114

• Firm Administrator – Stephanie Cruz 216-***-****

• Supervisor, Kim Yates 216-***-****

Records / File Clerk

• Responsible for closing files, records retention and retrieval from file room and off-site

• Scanning records documents into correct electronic worksite

• Responsible for keeping office supply rooms supplied and organized for the firm.

• File room duties

• Responsible for file storage systems in the firm.

• Data entry

• Court filings in Municipal, State and Federal Courts.

• Conflict checks

• Court research including securing of court documents from case files.

• Frequent interaction with judges, law clerks, bailiffs, and other court personnel in connection with lawsuits and

proceedings.

• Communication with opposing council to obtain extensions or leaves regarding filings.

• Entering and setting up new asbestos cases

• Docketing answer dates and deadlines

• Knowledgeable with Microsoft Office, Outlook, Excel, Word and GroupWise, Imanage

• Responsible for all firm messenger duties

• Schedule meeting

• Mailroom, Copy documents, Scanning, velo-binding, Spiral-binding