Customer Service High School

Melissa Gauze

Chattaroy, WV

*************@*****.*** - 304-***-****

WORK EXPERIENCE

Head Teller/Loan Officer

Bank of Mingo - Williamson, WV - January 2006 to Present

Responsibilities

Completed security measures for bank opening .

Receiving, deposting, and cashing of negotiable instruments.

Account maintenance.

Customer service.

Filing and computer input.

Tracking of vault.

Maintenance regarding expensive checks, cashier checks and vault balance.

Completion of wire transfers and cash advances.

File maintenance concering new loans and newly opened or altered accounts.

Opening of new accounts.

Six months of training and work with consumer secured and unsecured loans.

Accomplishments

Training new employees

Daily inspection of employees and work station for customer security

Excellent customer service per customer comments

Promotion from teller to head teller to assistant loan officer.

Skills Used

Excellent computer skills with banking interface as well as microsoft anf word excel

Excellent communication skills with fellow eployees and customers

multi tasking skills used daily to complete all job related duties

EDUCATION

Diploma in General

Williamson High School - Williamson, WV

1996 to 1999

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