Human Resources Manager
Resume:
Stephanie H. Coleman
S. H. Coleman
Canal Winchester, OH 43110
*********@*****.***
Experience JPMorgan Chase Mortgage Banking Gahanna, OH
*/** – present Executive Office Originations Analyst
• Research purchased and refinanced mortgage loans according
to specific requests and sensitive time restraints.
• Speak directly with borrowers and/or representing parties for
the borrowers (CFPB, OCC, Senators Offices, Governors
Offices, White House Correspondences, and Attorney
Correspondences) via telephone.
• Adhere to regulatory and internal guidelines by making initial
calls within the allotted timeframe and resolving the cases
within the allotted service level provided.
• Collaborate with Loan Integrity Operations on cases of Fraud
and ID Theft, and Privacy Breach for internal business issues.
• Use business specific programs: MSP (Mortgage Servicing
Package), WebER, LenderLive, InfoSource, I-Vault, HL
Federate, LoanBuilder, CLOSR
10/11-7/12 Executive Office Treasury Relationship Liaison Gahanna, OH
• Reviewed, resolved and escalated complex issues pertaining to
the Making Homes Affordable program for loan modifications,
loan refinancing and short sales.
• Prepared and submitted Government Sponsored Enterprise
(GSE) Resolution forms to Fannie Mae (FNMA) and Freddie
Mac (FHLMC).
• Provided reporting updates according the GSE directives.
• Worked closely with assigned relationship case managers
regarding case history.
• Attended daily/weekly telephone conferences with GSE
contacts to review cases.
• Used business specific programs: MSP (Mortgage Servicing
Package), WebER, LenderLive, PEGA, Infosource, I-Vault, HL
Federated.
JOBS and INTERNSHIPS
JPMorgan Chase Operations Specialist Payment Research 3/11-10/11
Petermann Transportation Bus Monitor 8/11-3/11
Anixter Mental Health Center Counseling Intern 6/09-6/10
TCS Forensic Center Initiative, Young Mothers Community Program Intern 8/08-12/08
Teen Challenge Columbus Intern 5/07-7/07
Groveport Town Hall Community Affairs Intern 3/04-5/04
Ohio House of Representatives, Larry Flowers Intern 1/04-3/04
Franklin County Court of Common Pleas Intern 11/03-1/04
Human Resources Riffe Center 9/03-11/03
Groveport Aquatic Center Lifeguard 8/04-7/08
EDUCATION
The Chicago School (TCS) of Professional Psychology, Master of Forensic Psychology 8/08-
8/10
Cedarville University, B.A. of Psychology, Minor in Bible 8/04-12/08
ACTIVITIES
JPMorgan Chase Q-Board Member, Production Management Review (PMR) Coordinator
JPMorgan Chase Morale Committee Co-Founder and Sponsor
JPMorgan Chase Yearbook Staff
Ohio State Highway Patrol Auxiliary Officer
Columbus Young Professionals (CYP) Club Member
References Liz Muckley, MA, LCPC, RDT
Manager, Mental Health Services
2032 N. Clybourn Ave.
Chicago, IL 60614
Anixter Center (www.anixter.org)
773-***-**** ext. 345
Aux. Lt. Col. Denis Hite
Ohio State Highway Patrol Auxiliary
740 E. 17th Avenue
Columbus, OH 43211
Eli Nichols
Mortgage Banking Executive Office, Originations Supervisor
800 Tech Center Dr.
Columbus, OH 43230
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