Customer Service Manager

Ugne Naikauskaite

**** *********** **

bartlett, IL 60103

T: 773-***-****

E: ************@*****.***

Objective

Key accomplishments include customer focused professional with extensive 7 year experience managing and

turning around operations, earning a reputation for exceptional customer service, and leading teams.

Experience

RHDC International, Bensenville, IL (2012 - 2013)

Administrator/Receptionist: Responsibilities consisted of maintaining archives, answering calls, and Preparing

LC, and legal documents.

Victoria's Secret, Schaumburg, IL (2011 - 2012)

Customer service representative : Responsibilities consisted of accepting returned or exchanged items and

applying the appropriate refund or credit, selling additional products or services, and obtaining details of

complaints and taking the appropriate steps towards resolution.

CD one cleaners, Arlington Heights, IL (2010 - 2012)

Morning Manager: Responsibilities consisted of maintains store staff job results by coaching, counseling, and

disciplining employees, scheduling and assigning employees, and providing a safe and clean store

environment.

Life Line Screening, Chicago, IL (2005 - 2010)

Office Manager: Responsibilities consisted of oversee the process of patient registration, triage, examination,

treatment, and checkout, ensure a bill is generated for patients without insurance, and manage all human

resource issues.

Education

Harper College Palatine, IL

2010 - 2012

Skills/Abilities

Ability to work in a team structure, ability to verbally communicate with persons inside and outside the organization, ability to

make decisions and solve problems, ability to plan, organize and prioritize work, ability to lead groups, manage conflict,

implement decisions, enforce policies, take charge, identifies problems, meet goals, identify resources, gathers information,

solves problems, define needs, analyze issues, develop strategies, assesse situations. Ability to overcome complex challenges,

Strong orientation in finance and operations. Flexible and adaptable, possess good work ethic and professionalism, brings

positive attitude and energy.

Software knowledge

QuickBooks PowerPoint

Microsoft Office Outlook

Excel Mac software

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