Customer Service Manager

Robin R. Gould-Jones

*** ***** ******

Missoula, MT 59802

Phone: 406-***-****

******@*******.***

Professional Experience

**/****-**/**** ********** I, Customer Service, American Red Cross, 2401 N.

Reserve St.

Suites 6 & 7, Missoula, MT, Supervisor: Carmen

Madsen 406-***-****

. Work with all the DRD Reps

. Greets and direct donors.

. Register and setting up appointments for donors.

. Work with multiple databases including (date entry, Word,

Outlook, Excel, Database, Edonor, Intouch, Hemasphere, DRMS)

. Conduct list generation, appointment schedule printing.

. Prepare report studies as requested, following communication

and applicable protocols.

. Collect, compile and analyze moderately complex data and

information.

. Work closely with collections, apheresis staff, and with call

center staff.

. Assemble packets with posters, flyers, schedules and a call

list.

. Provides excellent customer care service to donors, sponsors

and internal customers. Resolve donor complaints, modify

records as required to ensure accurate information.

. Reviews DRMS Audit Report and Drive ID Weekly Check sheet

. Promote incentives for encourage donor to donate

. Developed promotional challenge for sponsors.

. Monitors and maintains equipment used in blood collection

processes.

. Answer multi phones lines, direct callers as needed or

respond to requests.

. Receive and distribute mail.

08/2006-02/2008 Sales Clerk, Garden City Floral, 2510 Spurgin Rd,

Missoula, MT,

Manager: Ann Harrison 406-***-****

. Greet customers

. Answer telephones.

. Take flower orders.

. Make displays.

. Cashier

. Balance the cash register out at the end of night.

05/1997-10/2000 Magazine Scanner/Distribution Clerk, Benjamin

News Group, 1701 Rankin Street Missoula,

MT

. Scan magazines and books.

. Inventory

. Data Entry

. Answer telephones.

EDUCATION

09/84 - 05/86 University of Montana College of Technology, 909 S. Avenue

W., Missoula, MT

08/80 - 05/84 Superior High School, 410 Arizona Street, Superior, MT

REFERENCES

. Upon Request

Summary of Qualifications

. Self-directed. Require little to no supervision. Organized.

. Computer Software: Excel, WordPerfect, Microsoft Outlook,

Edonor, InTouch, DMIS, Database, Hemisphere, Siebel, PDF,

DRMS

. Typing 40+

. Office Machines: Photo Copier, Fax, Ten Key, Credit Cards,

Cash Register

. Multi-line phones

. Filing

. Shipping receivables (UPS & Fed Ex)

. Order supplies

. Cashier

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