Customer Service Quality Assurance
Resume:
Jazmen Sutton
Cell: 919-***-****
************@*****.***
Durham, NC 27703
Career Objective:
To bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined
with a desire to utilize my skills obtained through experience in the following areas: retail, customer
service and medical assistance.
Education:
H.S. Diploma, Pre-Med June 2006
Southern Durham High School, Durham, North Carolina
Forsyth technical Community College, Winston-Salem, North Carolina 2006 to 2009
Peace College, Raleigh, North Carolina Spring 2010
Employment History:
Infinity Medical Group(Source one) Lab Corp, RTP May 2012 to April 2013
Lab Assistant
Collective/Pull Negative and Positive Specimen(urine) from freezers/coolers and record data. Highlight
Med pros and file the correct paperwork to its right numbered folder. Aliquot samples using pipettes
putting urine in test tubes . Cleaning pipettes thoroughly and work stations. Data Entry used to put clients
information into Comp software program 9000 load.
Party City, Durham, North Carolina August 2010 to July 2011
Provided customer service/sales to front end, stock assigned aisles, answered phones and took many
balloon orders from weddings to birthday parties, baby showers and many others.
Macy’s, Raleigh, North Carolina Nov 2009 to Jan
2010
Sales Associate
Provided excellent customer service during the Christmas holiday season and trained in the children’s,
homes, jewelry and intimate apparel department.
SOS Staffing, Durham, North Carolina Sept 2007 to Oct
2009
Quality Assurance
Skilled in all aspects of warehousing and inventory control. Conducted QA inspections, grading,
troubleshooting and final product inspections. Participated in all aspects of warehouse duties including
stocking, pulling orders and packaging. Inspected machine components. Utilized computer order
processing system. Utilized scanning systems to improve accuracy and ease of checking materials.
Numerous times worked overtime to meet quota. Job function consists of overseeing product quality as
well as co-worker efficiency. Daily administrative work done daily filing paperwork in correct folders,
use of Microsoft word and excel, faxing, shipping and copying work to various warehouses. Entering
data in to Spreadsheets and writing up daily reports using Microsoft word about my daily rounds to each
machine operator station. Also assisted machine operators in the bindery department on machines like: the
gluer and the folder that produce pamphlets.
Eckerd/Rite Aid, Durham, North Carolina April 2005 to Sept
2007
Cashier,( Pharmacy cashier)Stock Clerk
Provided exceptional customer service and support. Advised customers on purchases. Trained new
employees. Restocked shelves to meet customer’s needs. Cashier sometimes out the week in the
Pharmacy.
Skills:
• Computer Skills: Microsoft Word, PowerPoint, Excel, Spreadsheet
• Date Entry
• Retail Skills: Cash register, RF scanner, 10-key machine
• Medical Terminology
• Customer Service
• Administrative work- filing, entering data, Microsoft programs
Honors:
• MEDICAL Program – Southern Durham, 2002 to 2006. Successfully completed Southern
Durham’s Medical Program while obtaining a high school diploma.
Volunteer:
University of North Carolina at Chapel Hill Spring 2006
Internship
Foreshadowing Dr. Tamara Beasley on the nursery unit at Women’s Hospital while providing
care for infants and their mothers.
Duke University Medical Center, Durham, North Carolina Summer 2004
Lab Assistant
Performed a variety of routine non-technical duties and assisted technical and professional
personnel to conduct tests, determinations and experiments on clinical and research laboratories.
Light Administrative/clerical work.
References
Dr. Tamera Beasley
UNC Women’s Clinic
101 Manning Drive, Chapel Hill, NC 27608
Mrs. Renita Ofedeme
Former Third Shift Supervisor @ labcorp
1912 TW Alexander Drive, RTP, NC
Lisa Demarco
Infinity Staffing Branch Manager
1090 King Georges Post Road
Building 2, Suite 202
Edison, NJ 08837
Contact this candidate