Customer Service Assistant
Resume:
G ENE D. ODEM NS
Washington, DC 2001
ab9nfz@r.postjobfree.com
WORK EXPER IENCE:
Customer Service / HR Assistant 09-2011 /11-
2012
Office of the State Superintendent of Education (OSSE)
Washington, DC
As a customer Service Rep. I answered calls concerning the late routes, I completed route delay
forms for inbound and outbound calls. Made calls to Parents and Guardians regarding the
routes being late entered and tracked calls and data into share point system and other duties
as assigned. In my previous position as a HR Assistant I assist in tracking employees files, and
reorganizing the file room, enter documents into the foia system assisted with setting up for
t raining classes and printing out the training documents, tracked and answer emails in the IQ
system, process foia request managed first aid and CPR rosters, faxed, copied, and scanned
documents. Assist in relieving the front desk Receptionist for lunch, greet employees and
v isitors and assist them with their questions and concerns, answer incoming calls and transfer
calls to the appropriate staff and department, log in all documents that are to be filled out by
staff, and sign for all packages that are delivered to the front desk via UPS and FedEx. Assist
payroll with entering employee’s time, and leave to be processed for the pay period.
Motor Vehicle Operator 10-2006 /02-
2010
DISTRICT OF COLUMBIA PUBLIC SCHOOLS (DCPS)
Washington, DC
As a motor vehicle operator I operated a passenger School bus. I transported students with
special needs to and from School in a safe and timely manner within the Washington
Metropolitan Area as well as Maryland. I provided customer service by greeting the children
and their parents in the mornings and the evenings in a pleasant manner and assisted the
students as needed. I maintained a roster of the student’s names, address, and emergency
contacts. I was responsible for keeping and accurate log of the students pick up and drop off
t imes on a trip ticket on a daily basis. I sometimes transported students and teachers on field
t rips. I prepared my school bus daily with a pre-trip and a post-trip inspection by ensuring
t hat all warning devices were working properly, made sure all fuel and fluid levels was
adequate within the District of Columbia School codes and regulation policies. I maintained
t he cleanliness of the bus while in my tour of duty as well as for the next business day.
Receptionist / Customer Service Rep 06-2006 /09-
2006
BELTWAY TOYOTA
M ARLOW HEIGHTS, MD
Greeted and assisted customers in a cordial manner. Received and forwarded incoming calls
f rom a twelve l ine switchboard paging system to the appropriated staff members or
departments as needed, paging dealer personnel for customers and visitors upon entering the
dealership. I provided customers with service in the parts and tag departments, processed and
f iled invoices in numerical and alphabetical order. I logged and filed all tags that came in
f rom the Department of Motor Vehicle and maintained and organized the files for the
dealership
Armed Special Police Officer 03-2005 / 05-2006
WASHINGTON METROPOLITAN TRANSIT AUTHORITY (WMATA)
Washington, DC
Armed Special Police
As an Armed Special Police Officer, I monitored CCT communicated through the use of radio
or telephone, screened all employees and visitors entering into the Metro facilities and checked
t hem for the proper Identification. I signed all company vehicles in and out and directed
t raffic that entered into the garage as well as the bus and rail yards, patrolled the grounds of
a ll the Metro facilities and protected the facilities from vandalism and various terrorist
t hreats.
C lerical Assistant 05-2001 /06-2002
ALCOHOLIC BEVERAGE REGULATION ADMIN ISTRATION (ABRA)
WASHINGTON, DC
Clerical Assistant
As a clerical Assistant I provided customer service to customers and visitors. I received and
forwarded incoming calls to the appropriate staff members. I was responsible for typing
documents including but not limited to rough drafts, subpoenas, reports, memorandums and
letters. Proofread documents for corrections, grammar, punctuation and spelling. I maintained
a records management system which included filing, coping received and sorted incoming and
outgoing mail. Processed liquor, manager, and solicitor’s l icenses for renewal, and Input and
updated data in the system.
SKI LLS: Computer Software: Windows XP, 00, WordPerfect, Microsoft Word, Excel, Internet,
Data Entry, Word Processing, Xeroxing and Faxing, Computerized cash register, Checks and
C redit Card transactions, Firearm, OC Pepper Spray, First Aid, CPR, AED,
E D UCAT IO N:
03-2002 / 01-2005
John Adams high School
REFERENCE AVAILABLE UPON REQUES
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