Human Resources Manager
Resume:
Lindsey E. Kramer
*********@*****.***
Wilmington DE 19808
Human Resources Specialist / Operations Management Expert / Business
Development Professional
Skill Areas
4 years human resources management experience including:
. Recruitment of personnel
. Employee training
. Benefits administration
. Conflict resolution
Business Development experience including:
. Strategic planning
. Evaluation of new business opportunities
. Proposal/bid development
5 years operations and administrative management experience including:
. Supervision of personnel
. Development of standard operating procedures
. Management of office workflow
Software Competencies:
Proficient in Microsoft Word, Excel, Outlook, ACT! Database, Expensable
Expense Tracking. Intermediate experience with Microsoft PowerPoint,
QuickBooks Accounting Software, basic Mac computer operations, basic
troubleshooting on Shoretel and Nortel phone systems.
Education:
The Catholic University of America - Graduated in 2005 with a Bachelor of
Arts in Psychology
Bethlehem Catholic High School - Graduated in 2001
Work Experience:
TMNcorp - Office and Human Resources Manager
Silver Spring, MD
June 2012 - July 2013
. Was responsible all human resources functions and operations
functions.
. Managed recruiting, screening, and interviewing of potential
candidates. Drafted and placed recruiting advertisements.
. Performed new employee orientation including assisting new hires with
the completion of tax forms, I-9 forms, payroll forms and benefit
enrollment forms. Completed E-Verify process for all new employees.
. Reviewed employee handbook, procedures and office resources with new
employees.
. Administered employee benefits including health/dental/vision, COBRA,
short and long term disability, life insurance, 401(k), leave, etc.
Served as a liaison between staff and the insurance brokers/providers.
Submitted annual 5500 to the IRS.
. Completed employment verifications and workers compensation audits
when needed.
. Handled any and all disciplinary situations with staff and supervisors
in a professional and objective manner. Completed terminations when
needed.
. Was responsible for all office operations including the development of
standard operating procedures for office workflow processes and daily
administrative tasks.
. Maintained and managed schedules for senior and middle staff.
Coordinated office events such as meetings and trainings.
. Handled all maintenance requests with building management. Worked with
outsourced IT management to resolve all technical issues.
. Maintained company databases for tracking operations, human resources
and business development processes.
. Worked with senior management to develop new business leads and
opportunities with both Federal government and commercial entities.
Reviewed requests for proposals to determine fit with company core
capabilities.
. Maintained and updated business certifications.
. Assisted in the coordination, writing, editing, formatting and
delivery of proposals.
FRDA, LLC - Executive Office Manager
Arlington, VA
November 2010 - May 2012
. Performed Human Resources functions including preparing new hire
paperwork, reviewing payroll, recruiting new hires, facilitating
employee evaluations, and conducting disciplinary and corrective
actions and terminations.
. Administered employee benefits including health care, COBRA
continuance, Flexible Spending Accounts (FSA's), 401(k)'s, group life
insurance and other special insurances provided to our employees.
. Managed orientation for new employees, discussed policies and
procedures and reviewed labor agreements.
. Responsible for the day-to-day office workflow. Managed a team to
ensure all administrative tasks were completed in a timely fashion and
meet company standards of excellence.
. Prepared and disseminated office memos and policy updates to
administrative staff and senior management.
. Managed schedules and calendars for senior management and coordinated
travel when needed. Managed employee expense vouchers and tracked
reimbursements.
. Managed company databases that included insurance payment and credit
card expense tracking.
. Troubleshot phone and internet issues.
. Prepared and filed monthly withholding tax returns, yearly business
tangible property tax returns and maintained ORCA and CCR
registrations.
.
Regus Management Group - Center Manager
Arlington, VA
December 2009 - November 2010
. Directed the day-to-day workflow in the center by overseeing,
prioritizing and delegating assignments to center staff in order to
meet deadlines and service levels.
. Built, managed, motivated and trained the Center Team.
. Maximized revenue by suggesting services to clients, conducting tours
for new prospects and effectively managing the office renewal process.
. Served as the first line of escalation and resolution of client
concerns.
. Assisted clients with administrative tasks, troubleshooting of
technical issues, meeting room coordination, moving of office
furniture and accommodating all clients' needs.
Regus Management Group - Floating Team Member
Various locations in the Washington, DC Metropolitan Area
February 2009 - November 2009
. Assisted centers with staffing issues with day-to-day operations
including billing, accounting, phone and internet programming and
client issues.
. Covered for the Center Manager when he/she was out of the office or
unavailable.
Regus Management Group - Regional Administrator
Bethesda, MD
January 2007 - February 2009
. Assisted the Regional Vice President and Regional Director of
Operations with projects for the Northeast Division of Regus. These
projects included data collection from centers on monthly/quarterly
revenue, new sales, tours booked, and progress with new sales/client
retention initiatives.
. Set and managed deadlines for the above projects for each center in
the region.
. Compiled data and presented reports to the Regional Vice President and
Regional Director of Operations for compliance checks and sales
monitoring.
Regus Management Group - Client Services Representative
Washington, DC
May 2005 - January 2007
. Handled office administrative functions such as mail delivery,
answering phones, office maintenance, filing, general organization and
supply monitoring/ordering.
. Assisted clients with projects such as mass mailings, developing
presentations and creating reports.
. Handled IT and phone complaints.
. Scheduled meeting room and equipment use through an internet-based
reservation system at my location and others throughout the country.
. Arranged, tested and assisted with videoconferences when needed.
. Lead tours and handled sales inquires in the absence of the Center
Manager.
Research Apprentice - The Catholic University of America
Washington, DC
September 2003 - May 2005
. Recruited and tested study participants.
. Coordinated payment to participants.
. Analyzed data from study and synthesized it into a thesis and implicit
sequence learning.
. Presented findings at the Society for Cognitive Neuroscience annual
conference.
References:
- Marisol Morales, Director of Projects and Operations, TMNcorp
301-***-**** ext 238, ********@*******.***
- Richard O'Connell, Chief Financial Officer, TMNcorp
301-***-**** ext 223, *********@*******.***
- Hannah Mazkour, former co-worker at FRDA, LLC
757-***-****, ************@*****.***
- Beth Ball, Area Director, Regus
202-***-****, ****.****@*****.***
- Dr. James Howard, Professor of Psychology, The Catholic
University of America
202-***-****, ******@***.***
Contact this candidate