Technician Quality Assurance
Resume:
James Oliver Draffen II
Mobile: 714-***-****
Anaheim, CA 92805
Home: 714-***-****
**********@*********.***
Technical Specialist
Professional electronics specialist with many years in the industry. Takes
pride in solving complex problems with innovative solutions. Enjoys working
as a team member as well as independently. Has an ability to handle
issues with a proven history of increased productivity. Recognized as a
tenacious problem solver focused on making technology work. Accomplished
researcher who turns challenges into learning opportunities.
1 Professional Experience
Duties & Responsibilities:
NAUTILUS HYOSUNG
2011-2013
Anaheim, CA
Lead Field Service Technician
On-call / on-road support for the many types of Automated Teller
Machines(ATM) manufactured by Nautilus Hyosung for financial and retail
institutions
Troubleshoot product in need of repair by either fixing or replacing
part(s) causing issue
Keep records of the Engineering Change Orders (ECO) and Preventive
Maintenance so they are performed annually, bi-annually, or quarterly as
scheduled.
Train, mentor, and facilitate documentation and tools to associate FST's
Handle logistics of new and returned parts as well as keep inventory of
parts in storage and van stock.
Act as liaison between upper management and Field service.
Host Weekly Conference call to inform, instruct and communicate to foster a
positive working environment with co-workers.
Install and repair ATMs.
Train clients on how to maintain ATMs and informed them of new equipment in
development.
STAFFMARK / ESTERLINE
2010-2011 Brea, CA
Quality Control Lab Technician
Assigned to execute a variety of quality assurance tests on a vast number
of high power electronic relays manufactured by leach International in
accordance with MIL-SPEC 202 Standards
Documented and cataloged results on a computer data base.
Built breakout boards, harnesses, and test fixtures.
Destroyed the tested and shelved 1 yr. old inventory in accord with QC
standards
INNOVATIVE SOLUTIONS
2006-2010
Lake Forest, CA
1 Technical Specialist
Performed /supervised repair and maintenance of electronic, RF/wireless,
mechanical, and electrical devices to component level.
Installed, maintained, and repaired various types of RF/Wireless
transmitters, video and computer equipment pertaining to the flow and
control of traffic conditions on the Toll Roads.
On-road and depot service Technician
STAAR SURGICAL
2003-2006 Monrovia, CA
Manufacturing Engineer/Repair Service Manager
Oversaw the manufacturing of medical/surgical equipment and its related
accessories.
Kept computerized records of the daily output of newly manufactured
equipment.
Updated and performed ECO's on incoming products in need of service.
Repaired equipment in accordance with the FDA, OSHA, UL, and, ISO standards
and governing bodies.
SYMBOL TECHNOLOGY INC
1996-2003
Lake Forest, CA
Lead Technician/Relief Supervisor
Serviced and upgraded the various types of POS wireless and laser scanning
devices.
Guided technicians and rework personnel to ensure turn around time was met.
Supported associate technicians with difficult repair issue boards down to
component level.
Personally managed ECO's on equipment with reoccurring faults.
Military Service
UNITED STATES ARMY
1988-1993
Tactical Satellite Microwave Technician (29M)
Experienced in the calibration/troubleshooting of Microwave test equipment
and related devices up to 50 Ghz.
Set up and repaired Satellite communication equipment.
Repaired equipment down to component level.
U.S. Army Signal Center trained in theory and application of electronics.
Trained in Air Assault.
Honorable Discharge (U.S. Army)
Distinguished Service Medal (U.S. Army)
Persian Gulf War Veteran
Education and Training
Morehouse College - Associate Degree in Electronics
Coastline College - Continuing education to achieve B.S.E.E
Familiar with In-Circuit tester (ICT) and Manufacturing Defects Analyzers
(MDAs): Flying probe, Electronic ATE, etc, for testing on PCA such as
PLCCs, SOICs, PGAs, SSOPs, QFPs and others.
Certified CPR and First-Aid
MS Office Suite
Act 4.0
Visio
Networking Essentials
Certified ISO training
A+
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