Manager Customer Service

Ashlee Dorsey

*************@*******.*** - 240-***-****

To obtain a professional position that will allow me to expand my organizational, communication, customer

service and project management skills.

WORK EXPERIENCE

Security Officer

Allied Barton Security Services - February 2013 to Present

Greet customers

• Direct customers to proper assistance

• Observe and report

• Hourly patrols

• Validate tickets

• Escort visitors

• Answer and direct calls

Package handler

Adecco Staffing - September 2012 to Present

Sort outgoing mail

• Unload and load truck

• Open and repack packages

• Hang clothes, shoes, and jewelry

Security Officer

Trust Security Solutions - March 2012 to June 2012

Greet customers

• Direct customers to proper assistance

• Observe and report

Mail Carrier/ handler

United States postal Service - Washington, DC - November 2009 to January 2012

Sort incoming mail

• Deliver mail, parcels, and certified mail

• Sort outgoing mail

• Unload and load truck

PRO 5-0 (Professional 50 states)Temple Hills, MD 11/2006-04/2008

Security Officer

• Patrol grounds, building, garages

• Manage and update ticket log in Excel

• Ticket illegally parked cars

• Concierge on weekends

• Assist residents with inquires

• Deliver incoming and outgoing messages, packages, ect.

• Obtain incident reports

• Assist new residents with all inquiries

Administrative Assistant

Special K's Automotive Repair - Oxon Hill, MD - June 2005 to January 2007

Screen and direct all incoming calls

• File in voices

• Manage all monetary transactions

• Interact with various auto insurance companies

• Assist staff

• Schedule appointments

• Assist supervisor in researching and resolving issues

• Maintain all vital information from clients

• Log ingoing and outgoing mail

• Maintain client data base in Microsoft Excel

• Research and resolve issues in relation to misdirected mail

Sales Associate / Cashier / Assistant Manager

Rainbow Kids - Oxon Hill, MD - February 2003 to July 2005

Checked in all bags.

• Met and greeted customers.

• Assisted customers with inquiries.

• Performed additional duties as required.

Cashier:

• Assisted customers with inquiries.

• Met and greeted customers

Assistant Manager:

• Completed bank deposits

• Scheduled employees

• Assisted the Store Manager in the operation of the store including completing daily paperwork,

• Supervised associates in the absence of the Store Manager, and performing any other tasks and duties

assigned by the Store Manager.

EDUCATION

High School Diploma

Potomac High School

SKILLS

Microsoft Word, Office 2003, Windows XP, Excel, Internet Explorer, 35 wpm, customer service, loss prevention,

managerial experience, cash handling

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