Quality Assurance Customer Service

Azasha White

**** ***** ****** *** *** Pittsburgh, PA 15206

412-***-**** *******@*****.***

Objective: To obtain a position where I can maximize my skills related to quality assurance, program development, training experience,

customer service, and service coordination.

Summary of Qualifications:

Results- oriented, high energy, hands on professional, with a successful record of accomplishments in the social service industry.

Experience in quality assurance, counseling, service coordination, and program development with focus on providing organizations and

consumers the highest quality of satisfaction of service delivery.

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful

respect for compliance in all regulated environments, and clear vision to accomplish company goals. Computer and internet literate.

Education:

Master of Science in Professional Counseling

Carlow University, Pittsburgh, Pennsylvania

01/2004-1/2006

Bachelor of Arts in Sociology

Duquesne University, Pittsburgh, Pennsylvania

08/1997-05/2001

Employment History:

Allegheny County Department of Human Services Pittsburgh, Pennsylvania

04/2009-present

Service Coordinator and Monitor

• Oversee and monitor various agencies throughout Allegheny County

• Evaluate invoices, budgets, and conduct file reviews, consumer interviews

• Attend meetings with various service providers

• Coordinate services with Aging Department of Allegheny County

Holy Family Shores Drug and Alcohol Program Pittsburgh, Pennsylvania

04/2005-present

Drug and Alcohol Counselor

• Provide teenagers counseling in areas of Drug and Alcohol prevention, parenting, and independent living skills

• Monitor truancy

• Provide case management services and advocacy during court proceedings

• Assist teenagers in obtaining employment and stable housing

• Coordinate services with service providers: juvenile justice system, probation officers, medical staff, school officials, etc.

Holy Family Social Services Pittsburgh, Pennsylvania

12/2003-4/2009

Assessment Specialist and Family Counselor

• Assessed the needs of individuals and families

• Provided counseling and Advocacy during court proceedings

• Case management

• Connected clients to community resources

• Assisted client’s in obtaining employment, safe, and stable home environments

Allegheny Psychological Services Pittsburgh, Pennsylvania

12/2002-12/2004

Therapeutic Support Staff

• Provided therapeutic and clinical support to children with Mental Health and Mental Retardation diagnosis

• Implemented programming to address children with Mental Health and Mental Retardation, and autistic needs

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