Customer Service Sales

Mike Li

Email: ****.**.****@*****.***, Phone: 647-***-****

*** ******* **. ****. *******. ON. M4Y 1T5

CAREER OBJECTIVE: To seek a challenge position in financial industry.

QUALIFICATIONS

More than 3 year Professional experience in financial industry

More than 5 years experience in marketing data analysis, statistical model development, and risk

management

More than 5 years experience using T-SQL, SAS Base, SAS Enterprise Guide and SAS

Enterprise Miner to check and prepare data, to do marketing & competitive analysis report

Highly advanced skills in Excel (pivot table, charts, lookups, advanced functions and marco),

Access, Word, PowerPoint and Outlook to provide regular analysis and business report

Proven ability to transform data into meaningful information and value-added analysis

Creative thinking and analytical skills to review processes, build process flows, and identify

opportunities for improvement

Thoroughness and accuracy when collecting, analyzing, interpreting and documenting large

volume and fairly complex information in an organized and comprehensive manner, often under

tight deadlines

Strong customer service skills with an eye for details and problem solving abilities

Detailed-oriented, self-motivated, resourceful and supportive team player with outgoing nice

personality

WORK EXPERIENCE

Data Analyst, Bank of Rizhao Shandong

May 2012- June 2013

Participated in conducting credit risk report;

Extract and manipulate raw data to enable analysis, tracking and portfolio monitoring including

write-off rate, automated decisions, approval rate and override rate;

Organize several manually generated forms into database to be used for tracking report

Marketing Data Analyst, Meiraku Group (JP), Co.,Ltd Beijing

Nov 2011- Apr 2012

Extract and manipulate raw data by SAS Base to enable analysis, strategy development,

tracking and portfolio monitoring cross-functional groups to accomplish objectives resolve

complex marketing issues

Analyzed financial reports from various departments: marketing, sales, communication,

purchase and production

Analyzing business data and identifying opportunities to improve operational efficiencies

Evaluated the monetary impact on business of various business proposals

Controls cost and minimizes risks while simultaneously driving desired results for bottom-line

profitability

Customer Service Representative, Future Wireless Communication (Fido), Toronto

Nov 2010 – Oct 2011

Customer Liaison& Service: Contract Negotiations/ Account Development

Sales Growth: Consultative Sales /Needs Assessment

Retail method of accounting

Sales Training & Team Works

Research Assistant, University of Guelph

SEP 2008 - DEC 2010

Developed the conceptual & empirical framework and built model to assess the impact of the

possible reduction in provincial slaughter capacity on Ontario hog growers

Used SAS base to made data chart presentations, coded variables from original data,

conducted statistical analysis, provided summaries of analysis.

Conducted the statistical graph by using SAS & MatLab

Provided marketing strategy development for Ontario Pork

EDUCATION

Master of Science--Agricultural Food Resource Economics 2010

University of Guelph, Canada

Financial Analysis, Contingency Planning,

Marketing & Competitive Analysis

Stochastic Processes, Fixed Income Investment,

Ontario Pork Project & Risk and Stochastics Project

Graduated Research Contribution for Ontario Pork Project (SAS Simulation Model)

This research used SAS to provide a model of the North American live hog trade to assess the impact

of the potential reduction in Ontario slaughter capacity (transportation costs study included) on the

financial welfare of Ontario hog growers.

Bachelor of Arts (Hons) in Economics (4.0 GPA) 2008

York University, Canada

Foundation Economics, Mathematics and Statistics

Accounting & Mathematics

Economics & Statistics

Business Finance & Marketing

Advanced Trainging -- SAS Base & Advance Training Course

Kennedy College of Technology, Canada

Manipulating and converting data by using SAS functions

Process data using DO LOOPS and SAS arrays

Generating Reports and Handling Errors

Professional Designation CFA (In Process)

Interest Soccer, Basketball and Swimming

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