Quality Assurance Sales

ANDREW SILER

OBJECTIVE

To obtain a position as a programmer analyst, developing, maintaining, and documenting

applications.

TECHNICAL SKILLS

Programming Languages: Java, C# .NET, Visual Basic, C/C++, Bash and Korn, XML,

HTML, JavaScript, CSS, CGI, ASP

IDEs: Eclipse, NetBeans, Visual Studio, Emacs

Operating Environments: Windows, Macintosh, Linux, Solaris, Sun OS, VMWARE

virtual machine, Oracle virtual box

Database Packages: Sybase Adaptive Server Enterprise, MS SQL Server, PostgreSQL,

MySQL, Oracle, MS Access

Source Control: CVS, SVN, GIT, Visual Source Safe

Networking: TCP/IP, VPN, Routers, Wireless networking

MS Office Suite

PC hardware and operating system installation and troubleshooting

EXPERIENCE

Jun. 2005-Present Associated Press New York, NY

Programmer/Analyst

Develop, test, and support multithreaded software used for monitoring nationwide

elections in real time. This software has to maintain a high degree of reliability and

performance. A significant portion of the code base was developed using JAVA and

SQL, interacting with a Sybase database. It heavily utilizes JDBC and JMS.

Produce technical documentation using Javadocs, MS Word, and OneNote.

Provide technical support to customers as well as staff members.

Develop and maintain an internal web application used for tracking sales and

customers. ASP, Visual Basic, and MS SQL Server are the primary components of

this application.

Produce customized reports from databases, as well as log files, per user request.

Sep. 2002-Jan. 2004 J&R New York, NY

Sales Associate

Assisted customers with hardware and software purchases.

Discuss the customers’ requirements and help them select the most appropriate

products.

Provide after sales support for customers experiencing problems with their purchase.

Dec. 1999-Jun 2005 Kovitz Systems, Inc. Brooklyn, NY

Dec. 1997-Dec. 1998

Computer Systems Support

Provided support including installation and configuration of PC hardware, wireless

networking, routers, Windows and UNIX operating systems, and a wide range of

office-automation products.

Provided LAN support that required troubleshooting and correcting network

problems on LINUX, Solaris/Intel, and Windows platforms. Resolved email

problems working with the POP, IMAP4, and SMTP protocols.

Programmer/Analyst

Developed a system to catalogue the collection of a photojournalist. The system

tracks images, negative, prints, slides, and related documentation. The user interface

and database access was implemented in Borland C++ Builder. The database was MS

SQL7 running under Windows/NT. Remote database access was accomplished

through ODBC for portability.

Designed and implemented web pages for restaurants. Used Adobe Photoshop and

Corel Draw for graphics. Programmed in HTML, JavaScript, and CGI.

Consultant for the Associated Press

Provided support for the Associated Press’ election software. This included server

configuration, monitoring, and debugging in preparation for and during live national

elections.

Generated reports for users from a Sybase database.

Provided application support to staff members.

Summer 1999 University at Buffalo Buffalo, NY

CIT Help Desk Junior Consultant

Provided technical support to faculty and staff over the telephone and through walk-

ins.

Entered data into help desk system for tracking, reference, and quality assurance.

Responsible for keeping up-to-date on latest software products and technology, as

well as University policy.

EDUCATION

Fall 1998-Spring 2001 University at Buffalo Buffalo, NY

Physics and Math major

Academic Excellence Scholarship

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