Customer Service Sales

COLEEN FREEMAN

**** ******** *** 856-***-****

Mount Laurel, NJ 08054 ***********@*****.***

MANAGEMENT

Successful manager with experience in Sales, Purchasing, Customer Service, Inventory

Management, Merchandising, Staff Recruitment and Supervision. Proven ability to increase

sales revenue and improve profitability through effective sales consultation, merchandising, purchasing,

and inventory management

Record of improving sales, successfully introducing new products, and growing customer

base. Expanded business for large volume salon distributor.

Excellent leadership skills-Can communicate effectively with employees and motivate them to

perform at their best. Hands on approach to training

Experience in both merchandising and specialty retail sales. Extensive knowledge of the

industry including suppliers, distributors, and consumers; extensive product knowledge.

PROFESSIONAL EXPERIENCE

REGIONAL MANAGER The Kirshner Group 2010-present

Provide sales and education to professional beauty staff in 80 stores and five states resulting in increased

sales and improved customer service.

Increased sales in five states by greater than 50%

Responsible for sales and training for 6 professional beauty lines

Organized and conducted training classes at all Cosmoprof trade shows

Managed inventory to ensure proper stocking levels to support sales at the lowest possible cost

Maintained proper reports and documentation of all activity in territory

Professionally managed communications between 80 stores and Kirshner Group leadership

FINANCE MANAGER Castle Windows, Mount Laurel, NJ 2008-2010

Managed daily operation of high volume loan processing department to include lending, collections,

administration and personnel management.

Oversaw operations of offices in three states, including accounts receivable, accounts payable,

budgets, employee training and customer service

Managed the evaluation and review of all credit applications submitted to department

Reporting, record keeping and documentation of all activity in department

Performance management of staff through effective training and formal personnel evaluations

Built sound internal and external relationships to support company mission and goals

Provided hands on training to the sales force on proper financing procedures

ACCOUNT EXECUTIVE Depasquale Salon Systems, Fair Lawn, NJ 2006-

2007

Developed PA and NJ territory of salon accounts. Managed, serviced and built existing accounts;

developed new business. Served as key liaison for all accounts.

Increased sales in assigned market 42% and added 33 new clients in less than one year

Selected by company leadership to direct new product launch

Developed expertise in wholesale operations and consultative sales techniques

Developed individual business plans for salons including retail plans, merchandising, training

salon team and organizing events

Honed inventory management merchandising display skills

Increased customer service by expedited product orders and proactive problem resolution

CO-MANAGER Bath and Body Works, Burlington, NJ 2004-2006

Managed all facets of daily operations for a high-volume body care and beauty specialty store. Managed

a staff of 20 in sales, customer service, cash management, employee relations, merchandising and

promotions.

Steadily increased revenues with a strong focus on customer service, excellent merchandising and

teamwork.

Accountable for all phases of personnel development- recruitment, hiring of staff, development,

training and performance management

Developed strategies and plans to achieve sales goals through business analysis, action planning,

effective communication and accountability

Ensured consistent, quality experience for customers by offering a wide range of attractive product

displays and creating a welcoming atmosphere

ASSISTANT MANAGER Ulta Salon and Cosmetics, Deptford, NJ 2002-2004

Successfully managed the daily operations of store and salon while increasing sales and profits.

Increased profits in high end cosmetic department by 20 percent

Educated staff and provided excellent customers service

Planned and executed all cosmetic store events

Developed and leveraged relationships with vendors to ensure merchandising standards, flow

of stock, and customer service were met

EDUCATION

Associates Degree Jan 1997

Bucks County School of Beauty Culture

PA Licensed Cosmetologist

RELEVANT TRAINING AND SKILLS DEVELOPMENT

Coaching Skills for Mangers

The Leadership Challenge

Time Management

Customer Service Excellence

Contact this candidate