Customer Service Data Entry
Resume:
NETTIE B. PAYNE
STREET, S.W.
WASHINGTON,
D.C. 20024
home
EDUCATION:
HD WOODSON SR. HIGH SCHOOL
CERTIFICATE (GED) 1987
EVEREST COLLEGE (FORMERLY PARKS) -CRIMINAL JUSTICE
APRIL 2003- -January 2005
PROFILE:
A dependable team player with years of professional experience in:
*Office Administration * Database Management
*JD Edwards
*Word Processing *Personnel Orientation
*NCIC
*Legal *WALES
AARP
7001 Newington Rd
Lorton, Virginia
SENIOR CUSTOMER SERVICE ASSISTANT 5/24/2012
Processing incoming orders from AARP staff, volunteers, and the general
public.
Maintain weekly and monthly written records for reporting.
Provide Customer Service support for the Driver Safety Program volunteers
via the
800 phones line and provide feedback for all order inquiries .Retrieved,
packed and processed materials in a warehouse environment for outgoing
shipments. Retrieve materials from Carousel System. Assemble kits; packets
and binders in accordance with predetermine specifications for direct
mailing or warehouse inventory. Process cash orders.
EMPLOYMENT:
AARP -
April 2002-Present
ORDER ENTRY November
2001-Present
Data- Entry Operator- fulfilling request from customers, staff and public
for materials and publications.
Assisted the mailroom with mass mailings.
Spherion Temporary Assignments:
ORDER ENTRY November 2001-
April 2002
Data-Entry Clerk- entering request from customers, and the public for
materials and publications.
FINANCIAL RESOURCE MANAGEMENT June 2001-November 2001
Administrative Assistant-Maintained database for the grants programs;
Organized filing system
For each program. Researched and provided information for grants.
ORDER ENTRY
December 29, 2000-June 2001
Data Entry Clerk, processing fulfillment orders.
BLACK ENTERTAINMENT TELEVISON November 8, 2000-
December 23, 2000
Traffic Controller- data entry for commercials and television shows as well
as times and rates. Billings.
PUBLIC OUTREACH
October 5, 2000- November 6, 2000
Answered telephones, distributed mail. Made travel arrangements, ordered
office supplies,
Photo-copying and faxing.
COMMUNICATIONS
September 27, 2000- October 2, 2000
Project Fast Forward- Prepared inserts for the gift bags and distribution
of the bags.
INTERACTIVE SERVICES September
21, 2000 - September 26, 2000
Sorting and inserting t-shirts and letters for the new website members for
huge mail out.
OFFICE OF GENERAL COUNSEL August 31, 2000 -
September 20, 2000
Receptionist, filing, logging in leases, purchase requisitions. Edited
letters for the attorneys
Assisted the caLANder. Prepared inserts for the law library.
EXECUTIVE OFFICES August
1, 2000 -August 30, 2000
Front desk receptionist, screened incoming mail and phone calls.
OFFICE OF GENERAL COUNSEL April 10, 2000- July
28, 2000
Receptionist distribution of mail, faxing and photocopying. Logged in
leases and purchase requisitions.
Filing for the law library.
FIELD OPERATIONS January
15, 2000 -April 7, 2000
Sorted mail data entry for the Chapter tax forms, balanced tax forms.
VOLUNTEER CENTER November 8,
1999 -January 13, 2000
Sorted mail, answered phones, mailed registration forms to people
requesting them, created
Mailing list of all the new volunteers. Faxed and Xeroxed.
ACCOUNTING
October 18, 1999 -November 6, 1999
Data entry, made out replacement checks
HUMAN RESOURCES October 11,
1999 -October 15, 1999
Filed PMPs. Made new hire packages.
AMERICAN RED CROSS February 3, 1999
-October 8, 1999
Arlington, Virginia
Human Resources Department
Alphabetized personnel files, entered new data in files. Assembled new hire
packages.
Created new files. Maintained job files, terminated files and new hires.
Prepared terminated
files for the archives. Issued I.D. badges and taking pictures. Prepared
fed-ex packages. Sorted
incoming mail. Faxed and Xeroxed.
CLERICAL ASSIGNMENTS September 1998
Short Term: BOARD OF TRADE WORLD BANK
MCI
THE NATIONAL ASSOCIATION OF HOME BUILDERS
D.C. SUPERIOR COURT November 23,
1987- October 30, 1997
Probation Assistant-Placed people on probation, screened, sorted and routed
mail. Coding and Data Entry for
Felony, Misdemeanor Domestic Violence, Special Proceedings; Sealed and
Interstate cases.
Assigned cases in rotation to the Diagnostic and Supervision teams.
Prepared monthly statistics, maintained communication with judicial support
personnel and criminal justice agencies. . Telecommunications with the D.
C. Jail and the Lorton Reformatory.
Monitored three juvenile diversion programs.
D.C. SUPERIOR COURT May 16, 1986
- November 16, 1987
VOLUNTEER- INTAKE CLERK
Receptionist, logging in clients, data entry, answered phones. Archived old
cases and prepared for microfiche.
REFERENCES UPON REQUEST
Contact this candidate