NETTIE B. PAYNE

**** ****

STREET, S.W.

WASHINGTON,

D.C. 20024

202-***-****-

home

EDUCATION:

HD WOODSON SR. HIGH SCHOOL

CERTIFICATE (GED) 1987

EVEREST COLLEGE (FORMERLY PARKS) -CRIMINAL JUSTICE

APRIL 2003- -January 2005

PROFILE:

A dependable team player with years of professional experience in:

*Office Administration * Database Management

*JD Edwards

*Word Processing *Personnel Orientation

*NCIC

*Legal *WALES

AARP

7001 Newington Rd

Lorton, Virginia

SENIOR CUSTOMER SERVICE ASSISTANT 5/24/2012

Processing incoming orders from AARP staff, volunteers, and the general

public.

Maintain weekly and monthly written records for reporting.

Provide Customer Service support for the Driver Safety Program volunteers

via the

800 phones line and provide feedback for all order inquiries .Retrieved,

packed and processed materials in a warehouse environment for outgoing

shipments. Retrieve materials from Carousel System. Assemble kits; packets

and binders in accordance with predetermine specifications for direct

mailing or warehouse inventory. Process cash orders.

EMPLOYMENT:

AARP -

April 2002-Present

ORDER ENTRY November

2001-Present

Data- Entry Operator- fulfilling request from customers, staff and public

for materials and publications.

Assisted the mailroom with mass mailings.

Spherion Temporary Assignments:

ORDER ENTRY November 2001-

April 2002

Data-Entry Clerk- entering request from customers, and the public for

materials and publications.

FINANCIAL RESOURCE MANAGEMENT June 2001-November 2001

Administrative Assistant-Maintained database for the grants programs;

Organized filing system

For each program. Researched and provided information for grants.

ORDER ENTRY

December 29, 2000-June 2001

Data Entry Clerk, processing fulfillment orders.

BLACK ENTERTAINMENT TELEVISON November 8, 2000-

December 23, 2000

Traffic Controller- data entry for commercials and television shows as well

as times and rates. Billings.

PUBLIC OUTREACH

October 5, 2000- November 6, 2000

Answered telephones, distributed mail. Made travel arrangements, ordered

office supplies,

Photo-copying and faxing.

COMMUNICATIONS

September 27, 2000- October 2, 2000

Project Fast Forward- Prepared inserts for the gift bags and distribution

of the bags.

INTERACTIVE SERVICES September

21, 2000 - September 26, 2000

Sorting and inserting t-shirts and letters for the new website members for

huge mail out.

OFFICE OF GENERAL COUNSEL August 31, 2000 -

September 20, 2000

Receptionist, filing, logging in leases, purchase requisitions. Edited

letters for the attorneys

Assisted the caLANder. Prepared inserts for the law library.

EXECUTIVE OFFICES August

1, 2000 -August 30, 2000

Front desk receptionist, screened incoming mail and phone calls.

OFFICE OF GENERAL COUNSEL April 10, 2000- July

28, 2000

Receptionist distribution of mail, faxing and photocopying. Logged in

leases and purchase requisitions.

Filing for the law library.

FIELD OPERATIONS January

15, 2000 -April 7, 2000

Sorted mail data entry for the Chapter tax forms, balanced tax forms.

VOLUNTEER CENTER November 8,

1999 -January 13, 2000

Sorted mail, answered phones, mailed registration forms to people

requesting them, created

Mailing list of all the new volunteers. Faxed and Xeroxed.

ACCOUNTING

October 18, 1999 -November 6, 1999

Data entry, made out replacement checks

HUMAN RESOURCES October 11,

1999 -October 15, 1999

Filed PMPs. Made new hire packages.

AMERICAN RED CROSS February 3, 1999

-October 8, 1999

Arlington, Virginia

Human Resources Department

Alphabetized personnel files, entered new data in files. Assembled new hire

packages.

Created new files. Maintained job files, terminated files and new hires.

Prepared terminated

files for the archives. Issued I.D. badges and taking pictures. Prepared

fed-ex packages. Sorted

incoming mail. Faxed and Xeroxed.

CLERICAL ASSIGNMENTS September 1998

Short Term: BOARD OF TRADE WORLD BANK

MCI

THE NATIONAL ASSOCIATION OF HOME BUILDERS

D.C. SUPERIOR COURT November 23,

1987- October 30, 1997

Probation Assistant-Placed people on probation, screened, sorted and routed

mail. Coding and Data Entry for

Felony, Misdemeanor Domestic Violence, Special Proceedings; Sealed and

Interstate cases.

Assigned cases in rotation to the Diagnostic and Supervision teams.

Prepared monthly statistics, maintained communication with judicial support

personnel and criminal justice agencies. . Telecommunications with the D.

C. Jail and the Lorton Reformatory.

Monitored three juvenile diversion programs.

D.C. SUPERIOR COURT May 16, 1986

- November 16, 1987

VOLUNTEER- INTAKE CLERK

Receptionist, logging in clients, data entry, answered phones. Archived old

cases and prepared for microfiche.

REFERENCES UPON REQUEST

Contact this candidate