Customer Service Health

Jacqueline N. Rion

**** ***** ******, *******, **, 30317 ● 404-***-**** ● ********@*****.***

Career Summary

Adaptive professional with diverse experience in communications, issues management, and health policy

at the nation’s premiere public health agency, the Centers for Disease Control and Prevention (CDC).

Strengths

● Experience developing clear, plain language communications products

● Experience synthesizing information into clear, concise reports

● Capable of effective information management

● Knowledgeable about public health, health communication, and health education

● Problem-solving for the resolution of technical issues in new and unfamiliar systems

● Working knowledge of Microsoft Office applications, including Word, PowerPoint, and Excel

Honors

Professional:

● Certificate of Appreciation from CDC’s Director for key contribution to the development of CDC’s first

Prevention Status Report

Academic:

● Marshall L Bowie Scholarship (MPH)

● Magna Cum Laude (BA)

● Dean’s Key 120 (BA)

● Faculty Scholar (BA)

Professional Experience

Public Health Analyst

Centers for Disease Control and Prevention (CDC), The Office for State, Tribal, Local and Territorial

Support (OSTLTS), Atlanta, GA

Research Fellow, Oak Ridge Institute for Science and Education (ORISE) July 2010- July 2013

Communication and Information Products:

● Developed and compiled a public health newsletter, disseminated weekly to entire OSTLTS staff.

● Revised and updated web content and fact sheets using plain language.

● Edited information products for clarity, consistency, and compliance with Federal regulations.

● Developed information products as needed, including guidance documents and resource guides.

● Researched, analyzed, and compiled information for reports.

Project management:

● Supported the development of the office’s first Prevention Status Report. Researched data on websites,

identified examples of layout, compiled data and coordinated with subject matter experts.

● Developed a prototype for the database that stored the data, entered data and conducted data quality

control, and contributed to the development of the annex.

Customer service:

● Supported logistics planning for the first, second, and third annual NPHII Grantee Meetings.

● Supported meeting planning and oversaw the institutional mailbox for the Technical Assistance and

Service improvement Initiative. Provided support for trainings.

● Supported the first annual Project Officers All Hands Meeting.

● Assisted team with technical issues and worked with IT staff to resolve issues.

Practicum for Master of Public Health (MPH) Program; CDC, Atlanta, GA, Fall 2008 – Winter 2009

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● Researched antecedents and health conditions associated with homelessness; compiled findings in a

database; conducted a literature review of child sexual and physical abuse as precursors for homelessness

among adolescents, presented on findings to CDC staff.

Graduate Research Assistant; GSU, Department of Criminology, Atlanta, GA, Fall 2008 - Summer 2009

● Obtained republication permissions and performed tasks such as data entry and test proctoring.

Graduate Research Assistant; GSU, Institute of Public Health, Atlanta, GA, Fall 2007- Summer 2008

● Revised and edited a technical report about the economic costs of secondhand smoke, making it suitable

for publication in a public health journal.

Other Experience

Animal Care; Barking Hound Village, Atlanta, GA, May 2006 - January 2007

Data Entry; Environmental Public Health Tracking Branch, CDC, Atlanta, GA, December 2005 - January

2006

Health Food Retail; Return to Eden, Atlanta, GA, April 2003 - December 2003

Animal Rescue Volunteer; The Doghouse Rescue, Atlanta, GA, January 2005 - January 2007

Education

Master of Public Health (MPH)

Georgia State University, Institute of Public Health - Atlanta, GA, 2010

Capstone Paper: Child Sexual and Physical Abuse as Precursors for Homelessness in Adolescence

GPA: 3.86

Bachelor of Arts (BA) in Psychology

Secondary Concentration in English

Georgia State University - Atlanta, GA, 2006

GPA: 3.69

International Studies

● Canada and France: studied French

● Brazil: studied Portuguese and volunteered with non-profit children’s home

Relevant Training

2012 Health Law Conference; Business Writing; Effective Conflict Resolution and Decision

Making; Public Health Ethics; Health Literacy and Plain Language; HHS Disability Cultural

Awareness; Public Health Advocacy and Policy Development; Sustainability

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