Ulyssia L. Seawell

**** **** **

Raleigh, NC ****0

919-***-****

EDUCATION

Masters in Business Administration with Management

concentration. Future graduation date. University of

Phoenix.

BS Journalism and Mass Communications with Broadcast Production

concentration. Graduation date December 2005. North

Carolina Agricultural and Technical State University.

EXPERIENCE

9/12-Current iFanatic

Account Manager

Research delinquent accounts, develop

procedure to identify delinquent

accounts, call delinquent companies for

payment, answer inbound calls,

develop filing system, inventory updates

in warehouse, maintained

Quickbooks, maintain royalty reports,

update Joomla website.

10/07-6/08 Hewitt Associates

Customer Service Associate

Answer phones, resolve payroll and benefit

issues for customers, data entry,

process benefit and payroll information,

update personal data for customer,

process time correction forms, make outbound

resolution calls, process

imaging documents, legal document

processing.

Family Dollar Stores, Inc. Corporate

2/07- 6/07 Human Resources Benefits Compliance Representative

(PROMOTION) processing leave of absence request, processing FMLA

eligibility forms,

processing physician certification forms,

designing leave of absence packet,

coordinating leave of absence process,

meeting with management to

restructure department, data entry,

resolve problems with associates.

6/06-2/07 Human Resources Customer Service Representative

answering phones, resolve HR payroll and

benefit problems for associates,

provide information to service center team

to improve quality service,

document calls, member of cross functional

team between benefits

department and service center, develop

training plans, train team, meeting

planning, district manager presentation

alternate.

Special Skills

MS Word, Excel, Power Point, Access, Outlook,

Magic, Oracle, CS Pro, Lawson, MyHR, Kronos, Photoshop,

Fishbowl, Quickbooks, Joomla.

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