Customer Service Management
Resume:
Jeffrey Wright
*** **** ****** ( Atlanta, GA ****2 ( **********@***.*** (
Recent DeVry Graduate with MBA in Project Management, Over 4 Years
Management Experience, and Strong Skills in Strategic Planning, Cost
Reductions, Customer Service, Training & Leadership
Dependable ? Detail-Oriented ? MOtivated ? TEam Player
SUMMARY OF QUALIFICATIONS
. RECENT GRADUATE WITH MASTER OF BUSINESS ADMINISTRATION IN PROJECT
MANAGEMENT COUPLED WITH MORE THAN 4 YEARS MANAGEMENT EXPERIENCE AND
BACHELOR OF BUSINESS ADMINISTRATION.
. Experienced in budget management with strong commitment to providing
world-class customer service in collaborative team environment.
. Excellent verbal presentation and written communication skills to
effectively convey information to audiences from diverse backgrounds and
at all organizational levels.
. Strong attention to detail and ability to learn new skills quickly with
demonstrated experience in Microsoft PowerPoint.
Education
MASTER OF BUSINESS ADMINISTRATION IN PROJECT MANAGEMENT JANUARY 2013
Keller Graduate School of Management at DeVry University
relevant Coursework
. Business Planning, Marketing Management, Program Management, Project Risk
Management
Bachelor of Business Administration 2009
Georgia Southern University
Technology
. PROFICIENCY IN MICROSOFT WORD, PROJECT, EXCEL, OUTLOOK, AND POWERPOINT
. Basic knowledge in Lean Six Sigma
Professional Experience
DEPARTMENT SUPERVISOR MAY 2008 - FEBRUARY 2013
Walmart Stores, Inc.
. Oversaw order management and project management activities to ensure
compliance and accurate project structure for complex orders resulting in
exceeding sales goals by 8% and profitability goals by 12% year over
year.
. Conferred with upper management to ensure successful functioning of
newly implemented systems and procedures.
. Played key role in 5-month project to improve employee turnover that
included series of training modules to help associates work more
efficiently, resulting in 10% increase in retention and reduced hiring
costs.
. Managed, mentored, and motivated team of up to 8 retail associates using
social-participative leadership approach.
. Maintained company database to complete tasks that included arranging
vendor pickups and deliveries, updating vendor modules, and tracking
company assets.
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