Customer Service Sales

CHRISTINE T. VARICKAMACKAL

*** ****** ******, *******, ** 11753

Cell: 516-***-****

E-mail: *.*************@*****.***

Objective:

To obtain a position where I can increase my administrative skills, coordinating and management abilities, recruitment skills, program

development, and training experience.

Education:

Adelphi University, Garden City, NY

Non-Matriculate Student – Took 12 credits towards masters in Social Work

University at Albany, State University of New York

Bachelor of Arts in Political Science [concentration in Public Law] 05/2012

Double Minor: English and Women Studies

Experience:

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Cooper Stevens, Inc., Jericho, NY

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Junior Recruiter

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05/2013- present

n Sourced potential candidates utilizing a variety of resources including LinkedIn Recruiter, job fairs, and

networking.

n Handled up to ten requisitions at one time.

n Checked references, and assisted with the background process to provide the clients with a strong match for

their open position.

n Assured all pertinent information was entered into the database.

n Followed up with contractors and clients to assure satisfaction.

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Recruiting Administrator

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04/2012-2013

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n Assist and liaise with Mangers regarding the completion of administrative recruitment processes.

n Maintain the file of resumes.

n Assist candidates with the application processes and questions.

n Respond to queries in person, by phone and email from various candidates.

n Manage and collate job applications and responses to all applicants within a timely manner.

n Arrange interviews, to be conducted in person, via phone or Internet.

n Maintain the Recruitment Status Report.

n Ensure completion of all documentation as per the recruitment standards and processes.

n Forward required documentation to Managers and HR Officer to enable offer of employment to be made to

successful candidates.

n Perform other related administrative and reasonable duties as instructed.

n Keep candidates informed of the progress, next steps and provide timely feedback on their application.

n Communicate with and update Managers throughout all stages of the recruitment process.

n Answer enquiries from employees regarding employment opportunities.

n Liaise with HR Officer and Payroll Officers on new employee information.

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Private Tutor

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12/2011-07/2012

Tutor

• Help students with their homework after school

Charlotte Russe Women’s Clothing Store, Hicksville, NY 08/2011- 12-2011

Sales Associate

• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and

acknowledging every customer

• Maintain an awareness of all promotions and advertisements

• Assist in floor moves, merchandising, display maintenance, and housekeeping

• Aid customers in any inquiries they may have

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• Ring up sales at registers and/or bagging merchandise

• Any other tasks as assigned from time to time by any manager

Department of Athletics & Recreation, University at Albany, State University of New York 02/08-2/11

Member Service Representative (MSR) – Supervisor

• Provided excellent customer service to members, through selling memberships, answering questions, and

supervising Recreation Assistants for the Department of Athletics and Recreation.

• Increased member and staff satisfaction; maintained orderly and complete membership records.

• Managed monetary transactions and deposits.

• Completed forms in accordance with department procedures.

• Managed projects, and contributed to teamwork.

• Handle process of hiring students throughout the year when necessary.

• Completed of all required reporting functions and documentation ( daily, weekly, monthly)

• Increased marketability by strengthening inter-personal and organizational skills.

Cotillion Restaurant & Caterers, Jericho, NY 2005- Present

Bartender (Seasonal) 2008- Present

• Greets guests entering and exiting in a friendly and courteous manner.

• Setup and Stock bar

• Mix ingredients to prepare cocktails and other as told by guests

• Collect payments if necessary

• Check identification of customers to make sure they meet age requirements for purchase of alcohol

• Determine when a customer has had too much alcohol

• Dealing with crowds and working well under pressure

• Clean up after customers and clean work area

Caterer Waitress (Seasonal)

• Set up the party hall with the proper décor

• Serve appetizers and drinks

• Welcome guests and ushered them to their seats

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Volunteer/ Internships:

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The Friedlander Group, New York, NY

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09-2011- 01/2012

Special Event, Operations & Development Intern

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Assisting the department on media-related promotions on major events

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Researching on various countries and human right problems

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Calling and setting up interviews with different embassies

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Creating proposals, PowerPoint presentations, fliers, and programs for future events

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Speaking with clients on any questions they have

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Law Offices of Alice K. Berke – Under the supervision of Frederick Korkosz, Albany, NY

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06/09- 08/09

Legal Intern

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Answered phone calls, and scheduled client appointments

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Typed out legal documents (briefs, subpoenas, and motions)

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Sat in on legal meetings in the office and at Family Court

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Drafted a couple of Wills, and Real Estate contracts

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Saint Mary’s Syro Malabar Catholic Church, West Hempstead, NY 2004-2007, 2011-

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present

Religion Teacher

• Maintain student attendance records, grades, and other required records.

• Evaluate and grade students' class work, assignments, and papers.

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• Initiate and moderate classroom discussions.

• Prepare and deliver lesson plans to students on topics in the catholic faith.

• Review class materials such as homework assignments, and handouts.

• Plan, evaluate, and revise course materials and methods of instruction

• Fundraising Committee

* Assign members different sections

Leadership: Albany State Indian Alliance (A.S.I.A) – President, 2010-2011;Vice President, 2009-2010

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UA Nasha Dance Team (Founding Member) – Vice President, 2010-2011; Public Relations, 2009-2010;Team Facilitator, 2008-2009

Skills: 73 WPM, Microsoft Word/ Office, Microsoft Excel, Microsoft Power Point, ACT database system, Paperport System

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