Customer Service Manager
Resume:
Abraham G. Witty
Morrow, GA E-
Mail: *******@*****.***
***** ?
QUALIFICATIONS PROFILE
Versatile and adaptable professional with excellent experience coordinating
programs, operations, equipment maintenance, and business strategy in
diverse environments.
Management: Motivational leader with capacity to build and train strong,
productive teams. Capably prioritize tasks and delegate responsibilities to
ensure optimum business operations. Design and implement effective training
programs to continually enhance employee performance and knowledge.
Communication & Presentation: Exceptional verbal, written and interpersonal
communication skills. Interface with clients, colleagues and management
from diverse backgrounds to meet or exceed goals. Compile information and
deliver effective presentations, informing staff and community of ongoing
events, business plans and company information. Fluent in Spanish.
Administration: Design and implement time and cost saving programs and
tools to ensure smooth business operations. Skillfully and accurately
document company and client information. Strong integrity and work-ethic;
manage top secret and confidential information.
Strengths/Accomplishments: Self-motivated and goal-oriented with the
ability to effectively lead projects. Expertly use Microsoft Word, Excel,
PowerPoint, Entourage and Outlook within Windows environments. Held DOD TOP
SECRET Security Clearance.
PROFESSIONAL EXPERIENCE
Convergys
Call Center Customer Service Representative, Charlotte NC 09/2012
to 04/2013
Assist customers with inquiries on internet/cable/phone service
repair & payments for accounts upon request. Also managed customer service
relations and solutions, including technical trouble-shooting for services
rendered . Answered customer/client requests or inquiries conversion
services, products, billing, claims & report problem areas. Utilized
automated systems to initiate & complete service orders and handle
requests. Continually maintained working knowledge of all company products,
services & promotions. Made recommendations according to customer's needs
on features, accessories, upgrades and rates. Utilized operational systems
to process purchases of products & services.
.
AlliedBarton Security Services 04/2011 to 09/2012
Site Security Supervisor/Account Manager- Riverside, CA
Managed security officers on maintaining security protocol,
observation and reporting of incidents, scheduling, payroll, training, as
well as liaison for company with local law enforcement agencies, ModusLink
Global Solutions, and AlliedBarton Security Services. Managed
visitor/vehicle registration; employee check-in and identification;
Monitoring of CCTV (NVR) and computerized/ electronic/magnetic security
locking systems (DSX). Responsible for conducting internal security
investigations on loss prevention issues.
Security Officer- Charlotte, NC
Responsible for maintaining security protocol; visitor/vehicle
registration, employee check-in and identification. Patrol of 3 WellsFargo
office facility, as well as customer service, recuperation of lost items,
and monitoring of Security Control Center.
Advance America- West Orange, TX
02/2010- 08/2010
Assistant Store Manager
Managed opening and closing of store. Managed maintenance,
auditing and filing of customer files/personal information; advertisement
for store, customer relations, money handling, bank deposits/receipts,
appointment setting and daily operations of store. Also managed customer
service relations and solutions.
Metro Protective Agency - Salt Lake City, Utah 08/2009 to
12/2009
Armed Security Officer/ Site Supervisor
Responsible for supervision of security officers on maintaining
security protocol, observation and reporting of incidents, as well as
liaison for company with local law enforcement agencies C.R England
Trucking Company, C.R.C Railroads and Metro Protective Agency. Responsible
for visitor/vehicle registration, employee check-in and identification.
C.S.S PROTECTION U.S.A- MIAMI, FL. 1/2008 TO 7/2009
OPERATIONS MANAGER
Responsible for operations, training and screening of security officers.
Responsible for security detail of condominiums, property protection, guest
screening, well-being and protection of home owner's assets, as well as
filing reports of security officers of other properties ran by C.S.S
protection. to General Manager of branch. Liaise between continental
management group, Miami-Dade Police department, and C.S.S Protection U.S.A.
UNITED STATES NAVY - Yokosuka, Japan
3/2001 to 4/2006
Equipment Technician/Manager (Cryptological Technician (Technical))
Responsible for proper operation and maintenance of sensitive Global
Command and Control Systems and equipment; ensure safe dissemination and
transmission of vital secret and top-secret messages and strategies.
Responsible for managing emergencies, from firefighting to evaluating,
controlling and repairing damage. Compile and process critical information
and deliver presentations to supervisors regarding electronic protection
strategies. Draw on excellent computer skills to create PowerPoint
presentations for training, to develop computerized information tracking
and storage solutions, and to communicate policies, procedures and
instructions within OSHA/Department of Defense Intelligence equipment and
information management protocol.
Education
Lamar University (08/2010- 12/2010) Beaumont, TX Electrical Engineering
CERTIFICATION AND TRAINING
CPR/AED and 1st Aide Certified
Awards, Medals, & Recognition
Meritorious Unit Citation .Navy Unit Citation . National Defense Service
Medal. Global War on Terrorism Expeditionary Medal . Global War on
Terrorism Service Medal
Armed Forces Expeditionary Medal .Good Conduct Medal for services .Expert
Marksman
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