Customer Service Manager

Confidential Resume of:

Varinder Ghotra

Personal Details:

Name: Varinder Ghotra

Address: ** *** ******, ******* ****, 3037

DOB: 17th October 1989

Phone: 042*-***-***

E-mail: *********@*****.***

Attributes

Ability to speak 3 languages fluently

Highly Motivated

Good Customer Service skills

Confident

Ability to work unsupervised and as part of a team

Good computer knowledge

Ability to pick up programs quickly

Education

High School

Subjects Studied:

Accounting

Business Management

Maths

English

Science

Certificates:

First Aid

Food Handling

Real Estate - Agent Representative

Real Estate Full license (Currently doing finish in August)

Employment:

JULY 2008- CURRENT

FIRST NATIONAL REAL ESTATE - MELTON

Position: Property Manager, Sale Consultant

Responsibilities/ duties:

• Sales Marketing Plans/ Ideas

• Helping clients sell their homes

•Looking for properties for purchasers

• Listing and managing properties

• Appraisals

• Negotiations

• High Customer Service / feedback to owners

• Handling large sums of money

• Attending Auctions and assisting

• Attending Open for Inspections and taking information

• Commercial Management

• Resolving dispute between tenant and landlord and any issues that rises.

• Sign up new tenant and landlord

OCT 2006 – July 208

DOMINO’S PIZZERIA

Position: Store Manager / Team Leader

Responsibilities/ duties:

• Customer Service/Customer Complaints

• Employee Training

• Employee Management & Rostering

• Exceptional Pizza delivery service

• Dealing with Customer Inquiries

• Promoting Products

Skills & Abilities:

• High communication techniques such as, managing customers’ expectations /

unrealistic expectations, inquiries and complaints, using skills such as, Listening

and expressing both clarity and empathy, responding appropriately with carefully

structured questions, connecting with the customer at a personal level.

• Displaying patience and composure, using the customer’s terminology.

• Reliable and trustworthy, strong dedication to the tasks being given and always

do what is necessary to complete my given tasks.

• The ability to relate well with others at all levels which further improves customer

service and communication skills.

• The capacity to handle all kinds of dif cult situations involving everything from

customer related problems, to employee dif culties and sale shortages.

• Able to adapt to a large variety of working environments and workplace situations.

• take great pride in my work, and myself both by displaying honesty, the ability to

work with others, diligence and commitment to ef ciency.

• Good computer skills can use most programs including ALL Microsoft Of ce

programs, the ability to adapt to dif erent computer styles, and the newest update

in programs.

References

1. Aaron (AJ) Gray - 041******* - Dominos Melton Owner

2. Tanveer Ahmed -041******* - Sales Consultant -(First National)

3. Justin Carberry -042*-***-***- Sales Manager-( First National)

Contact this candidate