Customer Service Manager

Location:

Posted:

August 10, 2013

Sherice Johnson

Email **************@***.***

Qualifications

Accomplished professional supervisor with competencies that include attention to detail -oriented job

tasks and research. Ability to motivate others and execute project completion. In addition, a proven

leader who creates a result-driven atmosphere that is conducive to stimulation and interchange of ideas.

Skilled in customer service, problem solving, audit inventory, creating spreadsheets, researching and

problem solving. Knowledgeable in Microsoft Word, Excel, and PowerPoint.

Education

Associate of Science; Business Management Projected Graduation: September 2013

Anthem College Online, Phoenix, Arizona

Professional Experience

Independent Living Advisor May 2008 - Present

Del-Jen Corporation Crystal Springs, Mississippi

• Train underprivileged young adults to get a job, keep a job, and live independently

• Maintain and update confidential student records, academic behavior, progress, and attendance, evaluations,

created incident reports

• Assist and motivate disadvantaged students to study for their GED

• Assign detailed housekeeping tasks to teach responsibility in order to maintain a clean and healthy house

• Correspond with parents, instructors, and disciplinary officer

• General office administration

Operation Specialist July 2007 – October 2011

Office Depot Inc. Jackson, Mississippi

• Received shipments and submitted paperwork to justify proof of delivery

• Completed cycle-counts to verify inventory; researched and corrected errors

• Provided customer service by assisting store managers with store audits and resolution of discrepancies

• Served as principle lead for the department manager by holding daily team meetings to assign production

tasks, and assisting team members with store order fulfillment

Receiving Supervisor January 2001to September 2007

Advance Auto Parts Crystal Springs, Mississippi

• Supervised and coordinated unloading of inbound shipments to ensure accuracy in accordance with the bill

of lading and placement into correct staging locations

• Trained, managed, motivated and monitored team performance to maintain 95.5% or better production

standards while adhering to company operations rules and regulations

• Oversaw production and effectively used labor to appropriate areas for better task execution

• Assisted receiving manager in employee evaluations

Volunteer

Mississippi Job Corp April 2011-Present

• Mentor and tutor at risk students