Customer Service Administrative Assistant

DIAMOND CAVINESS

**** ******* **. *** ***, Marietta, GA 30067 (C) 716-***-****

*******.********@*****.***

Professional Summary

Highly organized and detail oriented administrative professional with a

background in customer service. I go above and beyond basic

administrative tasks and have advanced knowledge of MS Office Suite.

Skills

Excellent Communication Skills 45 WPM typing speed

Customer service-oriented Accurate and detailed

Professional phone etiquette Excellent Planning and Coordinating

Work History

Customer Service Representative

08/2011 to 07/2013

Center for Transportation Excellence - Buffalo, NY

Verifying medical insurance coverage for eligible benefits.

Planning travel arrangements, dispatching medical transports.

Auditing client profiles and processing private pay accounts.

Customer Service Representative

06/2007 to 08/2009

Installs Inc. - Buffalo, NY

Initiated interpersonal customer service with Best Buy management,

customers and technicians.

Inbound/Outbound service verifying orders, scheduling appointments and

dispatching technicians.

Providing one-on-one training with new hires.

Administrative Assistant

01/2007 to 05/2007

HSBC Bank - Depew, NY

Creating spreadsheets and logging mortgage reports.

Opened and properly distributed incoming mail.

Organize and secure highly confidential company and employee

information.

Administrative Assistant

02/2006 to 12/2006

Empire Capital Services - Cheektowaga, NY

Coordinated domestic and international travel arrangements, including

booking airfare, hotel and transportation.

Answered and managed incoming and outgoing calls while recording

accurate messages.

Ordered and distributed office supplies.

Organized all new hire and temporary paperwork.

Customer Analytics

04/2005 to 12/2005

HSBC Bank - Buffalo, NY

Researching information and data, maintaining department records,

developing and producing reports and presentations.

Outbound customer calls to verify client demographic for client

promotions.

Education

Associate of Applied Science: Administrative Assistant

2005

Bryant & Stratton College - Buffalo, NY

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