Customer Service High School

Jonell S. Jefferson

***********@*****.***

**** ***** *****, *********, ** 21225 Phone: 410-***-****

PROFESSIONAL SUMMARY

To secure a challenging and rewarding position that will capitalize my extensive experience and

training, while providing avenues for professional growth and development.

PROFICIENCIES

MS Office, Lotus Notes, Excellent Communication Skills, Excellent Problem Solving Skills, Type

40wpm, Superb Customer Service, Team Player, Time Management Skills and Telephone Etiquette.

EMPLOYMENT CHRONOLOGY

August 2008 – Present PNC BANK Lutherville, MD

Teller Representative 1

• Ensure internal and external customer service, communicate with customers and provide superb

full service banking needs.

• Assist teller team in accordance with established security safeguards, banking policies and

written guidelines.

• Responsible for the preparation of deliveries for ATM machine, verify money, deposits and

daily settlement.

• Order large sums of money for bank weekly operation, process deposits, withdrawal

transactions, and night bags.

• Resolve routine procedural and processing issues, discrepancies by phone, fax and

correspondence.

• Enter member and transactions data into computer and issued computer-generated receipts to

member.

• Receive cash and checks for deposit, verified amounts, and examined checks for endorsement.

• Cash checks, disbursed money after verifying signatures, endorsements and member account

balances.

• Collect loan payments and placed holds on accounts for uncollected funds, according to

organizational procedures.

• Initiate referrals and effectively cross-sell bank products and services.

• Service inquiries as it relates to bank products, referring customers to platform personnel.

• Answer telephone, relay messages and greets customers.

March 2006 - August 2008 ALLIED BARTON SECURITY White Marsh, MD

Security Officer

• Patrolled and monitored the entire facility on foot in all types of weather.

• Monitored electronic security equipment and take appropriate action when required.

• Watched for and report or correct irregularities such as fire hazards, leaking water pipes, and

security doors left unlocked.

• Controlled visitor access to the facility and conduct traffic control operations.

• Responded in a timely manner to any requests for assistance.

• Provided direction and assistance to emergency vehicles entering the property.

• Assisted in the investigation of industrial and vehicle accidents, theft and property loss.

June 2004 - March 2006 GIANT FOOD STORE Baltimore, MD

Shift Manager

• Managed day-to-day store operations in a spirited manner, while insuring superb level of

customer service.

• Communicated with staff orally and in writing to disseminate information, and assist customers

• Counseled and coached associates and resolved customer issues or discrepancies.

• Demonstrated proper telephone etiquette when answering the telephone and directing the calls

to the appropriate departments.

• Handled large sums of money, i.e. entered money transactions

• Received payments by cash, check, credit cards, or automatic debit.

• Counted money in cash drawers at the beginning of shifts to ensure that amount is correct and

that there is adequate change.

• Assisted customers with questions, concerns and provide information of policies and procedure

dealt with refund transactions and exchanging items.

EDUCATION

High School Diploma, Woodlawn High School, Baltimore Maryland - 2004

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