Administrative Assistant Customer Service

Tamara Anita Edwards

**** ***** ******, ******, ** 27713

919-***-**** ***************@*****.***

Certified Medical Administrative Assistant with training equivalent to Front Desk Receptionist,

Certified Nursing Assistant and Certified Medication Aide with Bachelor’s Degree, offers computer

skills plus professional communication gained from teaching and interviewing experience.

•

• • Polished written and verbal

Electronic medical records

• communication

Data entry

• Appointment scheduling

• Microsoft Word, Excel and PowerPoint

• Medical terminology

• Customer service

• Statistical reporting

• Telephone etiquette

EDUCATION AND TRAINING

Bachelor of Arts Degree, English Concentration, writing, December 2010

North Carolina Central University, Durham, NC

Certified Medical Administrative Assistant, June 2013

Durham Technical Community College, Durham, NC

Certified Nursing Assistant, July 2013

Carolina Allied Health Training, Durham, NC

Certified Medication Aide, July 2013

Carolina Allied Health Training, Durham, NC

EXPERIENCE

Substitute Teacher (temporary assignments) 10/2012 - Present

Durham Public Schools, Durham, NC

• Following classroom teacher guidelines, taught middle and high school subjects including chorus,

business and language arts.

• Supervised students with behavioral and academic issues, maintaining student safety and cooperation.

Substitute Group Leader 3/2011 – 5/2011

Durham Public Schools, Durham, NC

• Supervised elementary school students in after school care programs.

• Lead and coordinated specific activities according to school plans.

Library Assistant (work study position) 1/2007 – 6/2007

C.G. O’Kelly Library, Winston-Salem State University, Winston-Salem, NC

• Helped students and professors find books.

• Filed, organized and catalogued books.

Volunteer Data Entry Clerk 9/2009 – 12/2009

Urban Ministries, Durham, NC

• Performed accurate data entry to support organization’s services.

• Worked daily, half time.

Volunteer Staff Reporter and Writer 11/2008 – 10/2010

The North East Central Durham Community VOICE, Durham, NC

Campus Echo, North Carolina Central University, Durham, NC

• Interviewed people and researched topics for newspaper articles.

• Wrote five published feature articles and essays.

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