Customer Service Rep

SUMMARY

. Extensive knowledge of Microsoft Word, Access, Excel

. Exceptional skill in training and developing colleagues on how to use

a computer and providing technical guidance.

. Strong technical aptitude and ability to effectively translate

technical information and procedures to end users.

. Committed to quality and team work.

. Dedicated to providing quality customer support; consistently meet or

exceed clients need by providing service beyond expectations.

. Outstanding communication and interpersonal skills with the ability to

listen effectively, respond appropriately, and maintain mutual comfort

level while relating to a diverse group of individuals.

EDUCATION

Bachelors of Science

City University of New York: New York City College of Technology

Brooklyn, New York

Major: Computer Technology

Associate Degree in Applied Sciences

State University of New York: Fulton Montgomery CC

Johnstown, New York

Major: Computer Information Systems

EXPERIENCE

TIME WARNER CABLE 2012-

Current

Inbound/Outbound Tele-Collections Rep

. Working knowledge of the fair debt collection practices Act

(F.D.C.P.A)

. Account balance recovery, negotiate immediate credit/debit/EFT payment

. Assist customers with billing inquiries

. Understand, explain, recommend and/or implement management approved

payments arrangements for qualified customers

. Manually soft-disconnect customers who are delinquent also restore

services that have been disabled after the appropriate payment has

been made

SEARS HOLDING 2007-2009

Customer Service Rep.

. Directed and advised customers with product and service inquiries

. Prepared monthly inventory reports; assisted with detailed inventory

processing, tracking supplies and forecasting ordering needs

. Assisted with shelf-stocking responsibilities and organized displays

. Reviewed current marketing and merchandizing material for needed

improvements

. Maintained a clean work environment and operated cash registers during

busy hours

STAPLES 2005-2007

Customer Service Rep.

. Maintained store presentation by following merchandise flow and

presentation standards processes

. Determined and demonstrated understanding of customer's needs

. Responded and resolved customer requests concerns

. Adhered to all company policies procedures

. Completed training modules to advance current knowledge of safety

standards and products

Reference available upon request

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