Customer Service Sales

Nedra Payne

*** **** **** ****** ***. *F Brooklyn, NY 11212

(718) 342- 4230/917-***-**** Email: **********@*****.***

SUMMARY

Excellent customer service skills

Positive attitude with willingness to learn new tasks

Motivated fast learner and hard worker; able to receive and follow directions accurately

Strong communication skills and ability to interact with people at all levels

General Educational Development (GED)

Computer skills: Microsoft Word, Internet research

EXPERIENCE

Ride Operator

Luna Park, Brooklyn, NY April 2010-October 2011

• Recorded details of attendance, sales, receipts, reservations, or repair activities

• Provided information about facilities, and rules and regulations

• Directed patrons to rides, seats, or attractions

• Monitored activities to ensure adherence to rules and safety procedures, or arrange for the removal of

unruly patrons

• Cleaned rides, booths, facilities, or grounds

• Kept informed of shut-down and emergency evacuation procedures

Receptionist

Marcel Realty Inc., Brooklyn, NY March 2006-January 2009

• Greeted persons entering the office, determine nature and purpose of visit, and direct or escort them to

specific destinations

• Scheduled appointments, and maintain and update appointment calendars

• Operated office equipment such as fax machines, copiers, and phone systems, and use computers

• Operated telephone switchboard to answer, screen, or forward calls, providing information, taking

messages, or scheduling appointments

• Analyzed data to determine answers to questions from customers or members of the public

Office Clerk

Pratt Area Community Council, Brooklyn, NY September 2003-May 2005

• Communicated with customers, employees, and other individuals to answer questions, disseminate

information, take orders, and forward complaints to appropriate personnel

• Answered telephones, directed calls and took messages

Sales Associate

Cookies, Queens, NY June 2001-April 2002

• Greeted customers and ascertained what each customer wants or needs

• Described merchandise and explained use, and care of merchandise to customers

• Recommended selected, and helped locate or obtain merchandise based on customer

needs and desires

EDUCATION

CAMBA, Brooklyn, NY

Customer Service Critical Thinking Certificate, February 2011

Contact this candidate