Project Manager Customer Service

Brendan J. Rizzo

** ********* *** ( Merrick, NY, 11566

516-***-**** ( *************@*****.***

Career Profile:

An accomplished Operations Manager with demonstrated expertise in client

relationship development, project administration and operational improvement. A

clear and effective communicator with superior analytical skills and practiced in

client retention and service. Collaborates effectively with others to resolve

customer issues and identify opportunities for growth, business development and

profitability.

Areas of Strength

Project Management Operational Development Team Leadership

Detail & Organization Interpersonal Communications Product Marketing

Budget Management Staff Training & Development Client Relations

Policy Development Financial Planning & Counseling Administrative Support

Professional Experience

AMERIPRISE FINANCIAL, Rockville Centre, NY 2011 to 6/2013

Client Service Manager

. Manages office operations, facilitates casework, and builds client

relations through effective customer service.

. Coordinates and tracks projects, organizes monthly client events and

seminars, and prepares all business correspondence and marketing

materials.

. Prepares preliminary financial planning recommendations as well as

initial product solutions for advisor review and use in client

meetings.

. Coordinates with the home office to ensure accurate account setup and

the efficient resolutions of problem issues.

INTERNATIONAL STUDENT EXCHANGE, Babylon, NY 2009 to 2011

Project Manager

. Directly assisted the CEO with many projects, oversaw accounts payable

and reported monthly statistics.

. Established and built relationships with international partners in

over 50 countries, managed over 150 students and planned and organized

the annual meeting with over 100 attendees.

. Directed the Outbound program and functioned as the representative at

International Education Fairs.

DEBT REDUCTION SERVICES, Bohemia, NY 2007 to 2009

Certified Financial Counselor

. Counseled and educated clients on finances, money management, and

effective spending habits.

. Provided clients with financial solutions and working budgets to help

manage finances and build credit.

SPAR CORPORATION, Long Island, NY 2005 to 2007

Merchandising Manager

. Managed and developed marketing campaigns, and oversaw inventory and

retail merchandise.

. Led a team of 10 associates in merchandise handling throughout the

region.

F.A.S.T. ATHLETICS, New Hyde Park, NY 2005 to 2006

Teacher

. Managed and taught summer and afterschool sports programs with over 30

children from grades k-8.

Education

Briarcliffe College, Bethpage, New York

Bachelor of Science, Business Management

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