Customer Service Administrative Assistant

Candice Hart

**** ***** **** **. • Smyrna, GA ***80

• **********@*****.*** • 678-***-****

** **** ** ********** ********** in a Clerical and Customer Service Focused Environment

Core Abilities

•

• • Customer Service and client retention

Communication Skills

• • Strong multitasking skills

Interpersonal and relationship skills

Computer Skills: Windows, Microsoft Office Suite 2010, Outlook and HRIS

Education

Troy University, Atlanta, Georgia

Candidate for Masters in Human Resource Management

Kennesaw State University, Kennesaw Georgia

Bachelor of Science in Sociology

Professional Experience

AMD LAW January 2013 – June 2013

Human Resource Assistant Intern

• Assist staff with routine HR related questions, served as the first point of contact for employees – Assist

company staff in solving HR issues.

• Managed, organized and updated files, records, correspondence, charts and reports – Performed HR

office services such as: filing documents, printing reports and documents, stocking of equipment and

supplies.

• Interpreting and clarifying the companies HR polices.

• Putting together new employee starter packs and coordinating on board process.

Verizon Wireless December 2012- Current

Customer Specialist

• Handles a high volume of inbound customer calls and is responsible for providing high

quality customer service, billing, service and equipment inquiries and all other customer

transactions.

• Responsible for conducting Tier 1 trouble shooting when customers require device

assistance.

• Uses negotiation and problem solving skills to resolve customer concerns.

• Offers and educates on the benefits of products and services and explains how the

recommendations will add value to the customer s wireless experience.

Department of Human Resources November 2011 – December 2012

Child Support Agent 2

• Provide high level administrative support and managed organizational policies and

procedures.

• Responsible for the case managing a total of 1,200 child support cases with court orders.

• Coordinating with Human Resource representatives to establish income deduction orders and

implement garnishments from wages.

Administrative Assistant (Internship) June 2011 – November2011

• Mainly responsible for providing administrative support to Ombudsman state office team.

• Answered the main telephone lines, dealt with inquiries in a timely matter, made faxes and

emails.

• Assured the whole team received ordered supplies, mail, messages and prepared reports.

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