Project Manager Customer Service
Resume:
Raymond T. Hennessy
***********@*******.*** Wayne, NJ 07470
*******.********@*****.*** 973-***-****
http://www.linkedin.com/in/raymondhennessy
Executive Summary
. Proven success collaborating with technology personnel to design,
develop and implement cost-effective data reconciliation, management
and reporting systems.
. Ability to exceed expectations in challenging, high-pressure
environments.
. Over 20 years of comprehensive team leadership and technical support
experience.
. Professional data management consultant with an extensive client
support background.
. Extensive system development lifecycle and agile software development
experience.
Work Experience
Citigroup GBP Financial/FTE
Project Manager/BA - Consultant 07/12- 08/13
. Interacting with business user to gather all requirements and
parameters to create data reconciliation. Documenting requirements in
Business Requirement Documents and monitor progress from creation
through production.
. Developing relationships with business users, colleagues, and source
contacts to promote efficient communication and ensure timely delivery
of reconciliations. Working with Change Management to develop more
efficient methods for creation of reconciliation Business Requirement
Documents.
Independent Consultant 01/12- 07/12
. Provided efficient financial data reconciliation, business requirement
documentation and project management services to maximize
organizational performance.
. Built relationships with clients using comprehensive technical
knowledge and strong organizational effectiveness processes to
diagnose and deliver inventive solutions.
HSBC Securities Actionable
Strategies
Senior Data Analyst - Consultant 09/11 - 12/11
. Performed data collection, assessment, reconciliation review and
analytical support of Client Data Quality for KYC utility.
. Coordinated cross-functional data analysis, research and ETL for AML,
KYC, client on-boarding and remediation projects.
. Reported weekly project status of data profiling, modeling,
enhancement and ETL to upper management using SQL to extract data.
BNY Mellon Actionable Strategies
Senior Data Analyst - Consultant 12/10 - 06/11
. Monitored and controlled exchange of data with Client Data vendors,
research and resolve data discrepancies, and worked with Operations
areas to process critical data modeling updates.
. Developed Data Quality Control parameters and created management
reporting structure to provide assessment and feedback on ETL while
driving change across all levels of client organization.
. Liaised with IT groups and MIS community to document BI requirements
and functional specifications, implemented system enhancements, and
supported business in the post implementation environment.
. Provided superior communication skills to drive internal Client Data
related objectives, ETL processing, client on-boarding, AML and KYC
due diligence in large Global Financial Services firm.
Independent Consultant 02/09-11/10
. Provided efficient financial data reconciliation, business requirement
documentation and project management services to maximize
organizational performance.
. Built relationships with clients using comprehensive technical
knowledge and strong organizational effectiveness processes to
diagnose and deliver inventive solutions.
. Used superior analytical and dynamic communication skills to interpret
customer business needs and translate them into operational and
functional requirements.
GSO Capital Partners/Blackstone TwoFour
Consulting LLC
Data Management Support - Consultant 10/07 - 01/09
. Provided superior middle-office trade support for $5 billion
alternative-asset management firm specializing in leveraged finance
and distressed debt. Coordinated seamless product integration as
assets under management grew to $21 billion in two-year period.
. Efficiently updated security master with critical reference data with
100% accuracy to eliminate risk management on distressed,
subordinated, bank, secured and unsecured debt as well as diversified
loan products.
. Supported trading and sales personnel providing timely settlement
information on equity derivatives, currencies, treasuries, preferred,
public and private equity products.
. Reconciled transactions in hedge fund trading, margin and interest
accounts with Prime Broker cash settlement activity eliminating over
400 open treasury receivables daily.
Sungard Portfolio Systems 02/05 - 01/07
Relationship Manager
. Imparted strategic vision to clients in use of online browser based
portfolio accounting system and excelled in trading operations
support. Provided outstanding client service in reconciliation of
differences resulting from corporate events and ecommerce activity.
. Communicated efficiently with clients to determine business and
technology requirements for use of UNIX and CISCO ecommerce systems.
. Assisted transition of new clients into existing client base with
highly skilled data management and cost-effective business
development.
. Coordinated production of key management reports to monitor
performance and escalate issues critical to client success.
State Street Corporation Nee
Management/Bankers on Call
Project Manager - Consultant 06/02 - 02/05
. Expertly reconciled over two thousand MBS, ABS, CMO and P&I
transactions against internal margin, suspense and client accounts.
Initiated claims for debit receivables and coordinated receipt of
funds to eliminate firm debt of over $8 million.
. Accurately determined offsets to suspense accounts, processed
corresponding entries and efficiently resolved thousands of aged debit
balances to reduce firm exposure.
. Developed and implemented cost-effective procedures using firm
technology to monitor daily General Ledger balances in client and
suspense accounts.
Assistant Vice-President
Daiwa Securities Trust Company 04/00 -
04/02
. Efficiently managed the Corporate Actions and Income Processing
Departments responsible for answering all international client
inquiries. Accurately resolved data discrepancies with DTCC, NSCC,
Euroclear, international depositories and clearing agencies to
increase the quality of customer service by reducing inquiries 80%.
. Designed Voluntary & Mandatory Action Response Report, which provided
superior risk management on Corporate Action events by tracking event
terms and responses.
. Streamlined International tax reporting, increased accuracy of SAP
accounting data and eliminated errors that resulted in greater
customer service.
Brown Brothers Harriman & Co. 12/95 -
04/00
Project Manager/Senior BA
. Managed Domestic and International Corporate Actions unit that
maintained zero-balance receivables and payables for $37 billion
global custodian. Identified inefficiencies in processing and
redesigned workflow reducing errors over 75%, and reduced overtime by
an average of 13 hours per person while supervising staff.
. Collaborated with management to design, develop and implement Income
Processing and Reorganization Corporate Action system featuring a data
warehouse and SQL relational database technology.
. Senior Project Manager for Y2K that ensured efficient data management
and user acceptance testing for Oracle database processing system on a
UNIX platform.
Goldman, Sachs & Co.
04/87 - 12/95
Senior Dividend Analyst
. Dynamic interaction with sales force and firm staff to provide highly
skilled client support services. Communicated with vendors,
remarketing and paying agents for rate verification, funds transfer,
reconciliation and settlement.
. Collaborated with management and information systems personnel to
design, develop and implement automated trade input, dividend and
interest management systems.
. Resolved all interest related claims for/against firm and client
positions while reconciling interest related receive and deliver
activity for client accounts.
Education
Ramapo College, Mahwah, NJ
1987
Bachelor of Science, Marketing Freelance Disc
Jockey
Marketing Club President Muhlenberg College -
ATO Alumni
Professional Skills
Proficient in Microsoft Office - Excel - Expert Data Analysis, SAP, Pivot
Tables and V-Lookups. Access - Knowledge of SQL, Data Warehousing. Word -
Superior Verbal and Written Communication. Oracle, UNIX, Business Objects,
Cognos, Advent. PowerPoint - Excellent presentation skills, Microsoft
Project, SharePoint - Dashboard creation and Trillium experience. Dynamic
Emcee, Host and Speaker.
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