Customer Service Manager

Devon Payne

**** ***** *** *** *** D, Whitehall, Oh 43224 Home 614-***-**** (H) (614) 364-

1896(C), E-Mail: **************@*******.***

Education: Bachelor’s of Arts, Saginaw Valley State University, May 2004

Major: Criminal Justice

Summary of Qualifications

Working knowledge of investigative procedures including data collection,

Customer Service oriented with the ability to work with any and all consumers,

Able to multi task and be highly effective in stressful situations,

Professional Experience

ABM Industries Worthington, OH

Account Manager 7/13-present

Supervise assigned accounts, hires, trains, and supervise hourly staff,

Conducts quality and safety control inspections throughout assigned area,

Develop work schedules, review payroll, issue corrective action when necessary.

Frankly Legal Dublin, OH

Crisis Manager 4/12-11/12

Contractual position provide crisis intervention assistance to over 200 hundred contact

center agents,

Notify emergency personnel of threats made by claimants to do physical or property

damage,

Document and submit all calls made by claimants involved in crisis situations.

Progressive Logistics Services Groveport, OH

Operations Supervisor 11/11/3-12

Supervise Freight Handler Associates while ensuring policies and work rules are

administered fairly and consistently,

Follow all administrative reporting and financial policies and procedures,

Monitor loss prevention efforts in order to minimize cost.

Vern’s Real Estate Company Flint, MI

Inventory Clerk 4/11/6/12

Responsible for work orders and inventory management,

Scheduled appointments for services,

Document production information and input staff payroll in a timely manner.

Franklin County Juvenile Court Columbus, OH

Juvenile Detention Officer 10/07-6/10

In a maximum secure facility enforced the safety and security of juvenile offenders,

On a daily basis monitored inmate behavior, wrote incident reports, and applied

disciplinary infractions as needed,

Documented and reported all inmate movement during an eight to sixteen hour shift.

Multi County Corrections Center Marion, OH

Corrections Officer 10/05/10/06

Enforced institutional policies, while providing inmate safety by physically keeping an

accurate count of all inmate movements,

Physically conducted cell searches of inmate housing units and documented as evidence

any contraband found,

In a team environment investigated inmate complaints of suspected physical and sexual

abuse by staff and other inmates.

Whaley’s Children’s Center Flint, MI

Shift Team Leader 11/01-7/05

Supervised weekly staff meetings to discuss new and effective ways to meet and exceed

agency goals,

In a team environment established behavioral treatment plans which outlined alternative

positive behaviors to negative situations for youths ages 9-15,

Scheduled shift coverage for housing units.

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