Customer Service Management
Resume:
Janelle Wallace
**** ******** ** *****: 404-***-****
Sandy Springs, GA 30350 **********@*******.***.***
C U LI NARY / A DMI NISTRATI O N / C USTOME R RELATI O NS / DI RE CT CA RE
Specialized experience within the hospitality Industry, Administration, and Customer
Relations, along with expertise in providing direct care to trouble youth.
Excellent leadership and creativity associated, recognized for strong ability to develop sincere relationships
with customers and staff which has proven to assist with company’s supply and demand. Leads team with
passion and drive that inspire everyone to have a voice, though a great sense of creativity and innovation that
motivate colleagues, by providing guidance, training, mentoring, and support, thereby encouraging efficiency
and productivity as it relates to ensuring quality customer service and increase in marginal profit. Such
leadership is complimented by the ability to take the institutive while ensuring company’s mission. Versatile in
every aspect of the word business, strive on the hunger to learn more and share with even greater intent.
A R EA S E XPE RT IS E
OF
Team Building Menu Analysis Strategic Planning
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Safety Management Problem Resolution Sales
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Budget Planning Operations Management Scheduling and staff
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Public Relations Time Management development
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Therapeutic development Direct Care Mentoring
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E DU CAT IO N
George State University–Atlanta, GA.
Candidate for Bachelors of Science degree in Public Policy with a concentration in Non Profit Leadership.
The Art Institute of Atlanta Atlanta, GA
Culinary Art Associates Degree
C AR E ER H IG HL IGH T S
Devereux Foundation 04/17/11 present
Female Unit Kennesaw, GA
Direct Care Specialist
Mentoring and supervising at risk youth who suffered from abuse, that was concluded with drawing a
scientific description of youth activities and behavior that’s then report to Nurse or Therapist.
Nursing kids with disabilities.
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First Aid Certified
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• Filing mandated reports using radar.
Georgia State University 09/4/2010 03/2/2011
Office of Development Atlanta, GA
Student Assistant
Coordinating Georgia State prospects/ alumni events that require the usage of organized informative
strategies operated through Microsoft, and adobe software that ensured company’s growth.
Maintained relationship with constituents, thus providing a better environment for sponsorships.
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Organized and minimized company surplus which reduce companies expenses.
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Assisted in event planning for banquet/ceremonies that able company’s operation perform
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proficiently.
Low Country Barbeque 06/2007 05/2009
Line Cook
Managed FOH (Front of the House) and BOH (Back of the House) order of operation that insured the
quality of production functioned smoothly and safely.
Decrease profit loss by following first in first out methods.
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Maintained Organization of Inventory, Ordering, and billing that up kept customers relaxing
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environment.
Demonstrated accountably when operation where short staff that granted establishment with
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effectiveness in customers satisfaction.
Key Accomplishments:
Personnel Management – develop standards for performance and job descriptions and member
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services staff.
Developed a Training Manual development and implemented a member services training manual
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and Emergency Policies and Procedures.
Menu Analysis Develop a time sufficient process for menu that reduces preparation time/ cost.
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Skyline Chili 08/12/2006 02/07/2007
Server/Hostess
Hospitability handled all customer relation activities that implied both safety and assurance to the customer
experience. In addition to using problem solving attribution in critical situation involving dissatisfied
customers.
Prepared/ organized dining stations pertaining to restaurant codes of conduct that increase demand.
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Reduce inconvenience of customer’s time by using a strategic approach in service techniques.
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Insurance the accountable of every purchase by organizing all customers’ intakes.
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Key Accomplishments:
Personnel Management – develop standards for performance and job descriptions and member
•
services staff.
Developed a Training Manual development and implemented a member services training manual
•
and Emergency Policies and Procedures.
Menu Analysis Develop a time sufficient process for menu that reduces preparation time/ cost.
•
Janelle
Résumé Page Two
C AR E ER H IG HL IGH T S
Jamba Juice 05/16/2003 06/21/2004
Team Leader
Managed a crew of five well implementing order of operations effectively and proficiently.
•Minimized company’s profit loss by implementing new items, and offer new sales strategies.
• Incorporated simple Functioned of Safety and Sanction skills to empower crew members
• Maintained Organization of Inventory, Ordering, and billing that up kept customers relaxing environment.
Key Accomplishments:
Personnel Management – develop standards for performance and job descriptions and member
•
services staff.
Developed a Training Manual development and implemented a member services training manual
•
and Emergency Policies and Procedures.
Order of operation Detailed financial protocol listing pro and cons, with some solution for
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improvement.
West Covina City Hall 03/2001 06/ 2002
Office of Finance West Covina, CA
ROTC STUDENT
Organized all documentation on behave of the police department that guaranteed company’s finances for the
fiscal year.
Maintain the ordnance of intake of ticket violations that enforce those to make payment accordingly.
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Assisted with files management that accommodated co worker with accessible excess.
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REFERENCES UPON REQUEST
S P E C I A L I Z E D S K I L L S
Skills: Animation
Windows 98, MS
Computers:
Power Point MSWord,
MS Excel, Outlook,
Radar, POS system.
Contact this candidate