Customer Service Representative

Michael A. Upshaw, **** Waterfall Village Dr. G, Marietta, GA 30067

***/***-**** (Ph) ********.******@*****.*** (Email)

OBJECTIVE:

Seeking a position with a growing organization that offers stability and will allow me the opportunity to further

excel as a dedicated professional with excellent communication, organizational, leadership, problem-solving and

managerial skills, and a proven ability to establish and reach projected goals.

SKILLS:

Microsoft Word, MS Office, Windows XP, Adobe Illustrator, Adobe Photoshop and the World Wide Web

EXPERIENCE:

FORT VALLEY STATE UNIVERSITY – Fort Valley, GA (01/2011-07/2013)

Recruitment – Recruiter

Responsible for overseeing the selection, training, and work of university student recruiters

Coordinating and implementing college recruiting initiatives

Visiting high schools to meet with prospective students

THE HOME DEPOT – Atlanta, GA (Vinings)

Customer Service–Cashier (04/2010-06/2010)

Responsible for Opening & Closing of store

Providing excellent customer service to incoming customers

VERTEX OUTSOURCING – Kennesaw, GA

Customer Service–Customer Service Representative (02/2008-08/2009)

Answer incoming calls via 800 line for Georgia Natural Gas in reference to order and service issues regarding

customers accounts

RYLA TELESERVICES – Kennesaw, GA

Customer Service–Customer Service Representative (01/2007-03/2007)

Answer incoming calls via 800 line for Proflowers, Cherrymoon Farms, and Florists Express in reference to order

and service issues

Updated and created new entries for automated cataloguing system

BRICKHOUSE EDITORIAL – Atlanta, GA

Assistant- Audio Engineer Intern (12/2005-11/2006)

Assisted Audio Engineers in Audio Mix Downs in Pro Tools and Cubase SX3

MARIETTA HIGH SCHOOL – Marietta, GA

Assistant – Education Intern (01/2005-05/2005)

Served as Acting Teachers Assistant for Computer Science

Developed teaching suggestions and object information guides

Processed and updated student grades

Tutored students in paper and essay writing and editing

QUALIFICATIONS:

Proven Administrative, secretarial, and general office experience. Strong background in all aspects of customer

service and support. Proficient in the use and basic trouble shooting of most office equipment, facsimile

machines, ten keys and electronic cash registers. Extremely dependable, conscientious and detail oriented.

EDUCATION:

Kennesaw State University – Kennesaw, GA (August 2007 – 2009)

Fort Valley State University – Fort Valley, GA (January 2011-now)

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