Customer Service Representative

Jasmine Johnson

EDUCATION

Saint John Fisher College Rochester, NY

B.S in Management with a Concentration in Corporate Finance, Minor in

Accounting May 2009

. Activities: Member of the Black Student Union; Member of

Accounting Club; Member of Management Club; Member of Arts in Motions

and Member of Commuter Council.

. Participated in a conference at Church on Adman's Street: Elijah

Anderson speech on "Assault on Humans Rights" (October 2008)

. Volunteered for the Friendly Home, Played interactive games with

the elderly (October 2008)

Monroe Community College Rochester, NY

A.S in Business Administration May 2007

Activities: Member of Black Student Unions and Member of the Math Club

RELEVENT PROFESSIONAL WORK EXPERIENCE

Verizon Wireless Rochester, NY

Tech Coordinator I

March 2011- July 2013

. Responsible for receiving inbound phone calls, answering general

questions, perform tier 1/2 troubleshooting, and using tools to

resolve customer issues

Customer Service Rep

. Responsible for creating tickets when necessary

. Educated Customers on different services and products

. Responsible for following up with customers, and advising the

resolution of the ticket

. status (Remedy Ticket System)

Canandaigua National Bank and Trust Rochester, NY

Part-Time Teller

November 2009- June 2010

. Responsible for providing excellent customer service, mailing out

receipts, balancing cash drawers, and meeting sale goals

. Responsible for batching (memos, real time and images), and cross

training products to customers

ADDITIONAL EXPERIENCE DURING COLLEGE

Sutherland Global Services (summer position) Rochester, NY

Stub Hub Customer Service Representative

June 2008- September 2008

. Responsible for receiving inbound calls, and providing assistance for

online website

HP Customer Service

June 2007- August 2007

. Responsible for receiving inbound calls and trying to make a sale out

of every call

ADT, Rochester, NY

Inbound Technical Support /Emergency Dispatcher October

2007- April 2008

. Responsible for assisting customers with their alarms systems

Walmart, Rochester, NY

Cashier

June 2005- June 2007

. Responsible for greeting customers and checking customers out

. Received several compliments from customers (2005, 2006, 2007)

. Placed 3/5 for items per hour

Kelly Services (Ameri Credit/GM Financial) Huntersville, NC

Collection Representative (Temp Position)

November 2010- January 2011

. Responsible for collection on past due accounts, and perform

skip tracing

Tekniligenz (Unisys) Rochester, NY

Help Desk Analyst (Temp Position)

June 2010- September 2010

. Responsible for providing technical support for Capital One

Bank, and creating tickets

SKILLS AND INTERESTS

Microsoft Office Suite; Proficient in Word, Excel, and PowerPoint

Contact this candidate