Manager Management

MICHAEL E. DUDLEY, CPCU, AU

Houston, TX ***** **********@*****.*** Willing to Relocate Cell: 202-***-****

Experienced property & casualty insurance manager focused on identifying exposures with

strong profit opportunities. Proficient in commercial and personal lines overseeing

$80,000,000+ books of business. Specialist in evaluating high-value accounts. National,

multi-carrier, and consulting experience in underwriting, revenue generation, and expense

management. Proven team leader with highly developed analytical, organizational, and

strategic development skills.

CORE COMPETENCIES

Personal Lines Underwriting IIA Model Office Program

Commercial Lines Underwriting Operations Analysis & Improvement

Revenue Generation Compliance Review & Training

Profitability Management Customer Orientation

SELECT ACCOMPLISHMENTS

• Improved combined loss ratio 4.1 basis points through proactive monitoring of underwriting

decisions while growing book by more than 11%.

• Leveraged internal expertise to save $2,300,000 in predictive analytic system

implementation expenses.

• Grew book of business by 14% per year over 3 year period while improving combined loss

ratio by 15 basis points.

• Developed operations manual enabling consolidation of 54 branch offices into a call center

resulting in expense savings of $70,000,000.

• Led reporting elimination and automation initiative resulting in a 35% decrease in the

number of reports.

PROFESSIONAL EXPERIENCE

JONAMAN ASSOCIATES 2011 -

Present

Senior Agency Consultant - Pennsylvania

• Created a $200 thousand property and casualty agency management consulting service.

• Increased clients’ net income by $725 thousand a year by indentifying new business and

cross-selling opportunities and aligning expenses with IIA’s Model Office goals.

MUTUAL BENEFIT GROUP 1996 - 2011

Special Projects Manager – Mid-Atlantic Region

• Reduced combined ratio 15 points on a $500 thousand employee personal lines’ portfolio.

• Provided project management of up to $8,000,000 and 23 employees in the operational,

MICHAEL E. DUDLEY, CPCU, AU

Houston, TX 77071 **********@*****.*** Willing to Relocate Cell: 202-***-****

technological, and strategic counsel with budgets and results consistently under plan.

• Secured $3,300,000 in state loans and grants, for a 2 year building construction project of

a new 4 story, 50,000 square foot addition, with a net grand total of $8,000,000.

• Introduced the Commercial Lines AgentS’ System (CLASS) which increased businessowners

writings by $2,600,000 in first 12 months, to meld our firm’s expertise to our agents’ books

of business.

ROYAL AND SUN ALLIANCE 1995 - 1996

Personal Lines Underwriting Supervisor – Central Region

• Oversaw underwriting of an $80,000,000+ book of Illinois, Ohio, Tennessee, and Texas

business, including semi-annual agency audits of underwriting authority.

• Led a task force on a bank/agency formation initiative for a Wilmington, DE based national

bank. This firm’s first-year’s new business projections came in more than $400 thousand

higher than anticipated due to reduced required start up and quicker program rollout.

• Improved net results, $3,200,000+ by reducing Combined Loss Ratio by 4.1 points to

92.6% through 3 quarters, and increasing writings by 11.3%; the result of appointing 6 large

Texas agencies, and an aggressive monitoring of underwriting decisions.

USF+G INSURANCE

1987 - 1995

Personal Lines Manager – New England Region

• Managed a consistently profitable $64,000,000 personal insurance book of 4 northeastern

states’ business. Mentored 26 employees in the profitable growth, guideline adjustments,

product development, decision monitoring, and efficient workflow management.

• By producing the highest Return on Investment (ROI) of 6.9%, our team, with my

management, were the recipients of the annual USF+G President’s Award.

• Reduced expenses by $7,500,000 million in the first year with the consolidation of Portland,

ME and Nashua, NH’s office into the Hartford operation.

CREDENTIALS AND PROFESSIONAL AFFILIATIONS

• Chartered Property and Casualty Underwriter (CPCU) designation

• Associates in Underwriting (AU) designation

• Vice-President & President of the Central PA Chapter of the Society of CPCU

EDUCATION

2

MICHAEL E. DUDLEY, CPCU, AU

Houston, TX 77071 **********@*****.*** Willing to Relocate Cell: 202-***-****

University of Missouri at Kansas City, Chemistry Major

124 credit hours

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