Customer Service Manager
Resume:
Mel Hessamfar
Virginia Beach, VA 23464
Phone 757-***-**** **********@*****.***
cell 757-***-****
OBJECTIVE:
Seeking a position in the restaurant management industry that will utilize
my skills and expertise and offer opportunities for my professional growth.
QUALIFICATIONS:
Experience in restaurant management, marketing and maintain excellent
customer service. Self-motivated and goal-oriented with proven ability to
reach and maintain performance. Excellent organization and interpersonal
communication skills with experience in public relations, sales and
management. Proven ability to establish a rapport with and earn the
confidence and trust of people from all backgrounds.
PROFESSIONAL EXPERIENCE
MHQ Inc. 2009-pres
Quiznos Franchise
Owner
. Duties customer service and problem solving
. Maintaining company policies and following corporate guide lines
. Responsibilities include: Ensure a safe and up beat/ positive
. working environment
. consistently evaluating employees with emphasis on continuous
development.
Quiznos Restaurant 2006-2009
Manager
. Duties: Scheduling, inventories, ordering supplies
. interviewing, hiring and training of all employees.
Holiday Inn Executive Center
2003-2006
( Ashley's Restaurant )
Manager
. Duties : schedules, inventories, ordering supplies
. Interviewing, hiring, and training of all employees
. Direct customer service and problem solving
. Maintaining company policies and follow the guide-lines
Chili's' Bar & Grill (Brinker International) 2001-2003
Manager
3. Rotation of management responsibilities include: bar manager, kitchen
manager, service manager and sales manager
4. Duties include: schedules, inventories, ordering supplies
5. Responsibilities include: Ensuring a safe, up-beat and positive
working environment. Consistently evaluating employees with emphasis
on continuous development
6. Following and promotion of company guide-lines and procedures
Chili's Bar & Grill (Quality Dining) 1999-2001
Manager
7. Responsibility included: Interviewing, hiring and training and
scheduling of all employees
8. Direct customer service and solving of customer issues
9. Maintaining company policies and guide lines
10. Financial management including, Profit and Loss Statements
Arby's Restaurant (Sybra Corporation) 1997-1999
General Manager
11. Total responsibility of restaurant unit.
12. Supervision of Assistant Managers as well as hourly staff
13. Hiring, training, employee development as well as discipline
14. Complete financial responsibility, payroll, and P&L
Rendesvous Restaurant 1992-1997
Kitchen Manager
15. Assisted in design of new menu
16. Supervision of Dining room staff
17. Customer relations
EXCELLENT REFERENCES AVAILABLE
UPON REQUEST
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