Customer Service Management

**** ****** ******* ****., ********* Heights, OH *4118

Justin McNeilly ab9my2@r.postjobfree.com, 440-***-****

EXPERIENCE Rockwell Automation

**/**** - ******* *********, **

Material Handling Supervisor

Manage 48 hourly, lead, and temporary associates across four shifts in a 24x7 Surface-Mount Technology

Electronic and Final Assembly production environment.

Own all material handling activities for $37 mil in inventory across 9,000 SKUs with responsibility for

supporting production material requirements, maintaining inventory accuracy, managing indirect labor

costs, and designing process improvements.

Implement cross-training and individual accountability programs resulting in a $72k reduction in annual

labor costs.

Lead a cross-functional team of sourcing, operations, and process-excellence professionals to reduce

expense material costs by $44k annually through supplier negotiations and planning parameter reviews.

Rockwell Automation

11/2011 – 12/2012 Twinsburg, OH

Materials Analyst

Developed and implemented materials planning process improvements across six domestic and

international production facilities and distribution centers.

Tracked, analyzed, and reported on customer service and inventory KPIs; coordinated management of

inventory planning parameters to support business-unit S&OP expectations; provided analytical support to

materials managers and master schedulers.

Led an international, cross-functional team in optimizing planning parameters on products supplied to a

key customer, resulting in a 40% reduction in average lead times.

Managed the global procurement and production-planning response to a supply shortage from a critical

printed circuit board vendor, successfully preventing $8.5 mil in past-due customer orders.

Planned production schedules, component inventory, and weekly staffing levels for four final assembly

lines supporting over $800 mil in annual revenue.

Optimized component planning parameters for four assembly lines, resulting in a 22% reduction in

component inventory over six months.

Maintained a 96% line-item fill rate on 500 finished products across three domestic and international

distribution centers.

Integrated Power Services

8/2011 – 11/2011 Cleveland, OH

Operations Management Intern

Analyzed labor capacity utilization and recommended methods of reducing utilization-based overtime.

Developed a work order scheduling process to reduce direct labor costs and increase throughput.

Presented benefits of electronic shop-floor management systems to senior management, including the

promotion of operational quality integration, comprehensive data management, and measurement of KPIs.

Jo-Ann Fabric and Craft Stores

6/2011 – 8/2011 Hudson, OH

Logistics Planning Intern

Enhanced automation of forecasting procedure for distribution center outbound volume to improve

accuracy in reported results and to reduce labor hours required to produce forecast reports.

Developed a new forecasting system for more than 30,000 articles across 100 product categories based on

the analysis of forecast error statistics.

Presented project results and recommendations to company executives and officers and secured the use of

additional company resources to study and implement recommended forecasting system.

APICS Certified in Production and Inventory Management (CPIM) and Six Sigma Green Belt certified

SKILLS &

Experienced with SAP, ARENA, JMP, and Microsoft Access, Excel (including VBA), and Project

CERTIFICATIONS

Possess strong knowledge of MRP/ERP, operations management techniques, computer simulation,

deterministic and stochastic optimization modeling, and statistics

Cleveland, OH

EDUCATION Weatherhead School of Management, Case Western Reserve University

8/2010 – 12/2011 Master of Science in Management – Operations Research & Supply Chain Management

4.0 GPA, Weatherhead Scholarship recipient

Granville, OH

Denison University

8/2006 – 5/2010 Bachelor of Arts – Economics

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