Customer Service Management

CARISSA D. OELKE

*** *********** ******* ****, **** Dundee, IL 60118

815-***-**** ************@*****.***

OBJECTIVE

I have recently graduated with a degree in Exercise and Sport Science, and would

like to continuing building a strong foundation in the field of Sport Management

by pursuing a job that uses my past experience and knowledge gained at Judson

University.

I am quick to learn and adapt to ever-changing management and coaching

philosophies, possess positive and effective leadership, communication, and

people skills.

EDUCATION

Judson University, May 2013

BA degree in Exercise and Sports Science

Sports Administration Concentration

WORK EXPERIENCE

November 2010 – Present Club Fusion Volleyball, Marengo, IL

VOLLEYBALL COACH

• Trained student athletes in indoor and beach volleyball

• Designed practice plans to help athletes improve their skills

• Taught skills and rules of volleyball

January 2013 – May 2013 The Centre of Elgin, Elgin, IL

RECREATION INTERN

• Experience in planning, budget and finance, supervision, policy formation and

interpretation, customer service and marketing, planning, evaluation, and

facility operations

September 2011 – May 2013 Senior Circuit, Judson University, Elgin, IL

INSTRUCTOR/CO-COORDINATOR

• Design work outs to work on balance, coordination, strength, and flexibility

• Lead work outs for a group of 15-20 participants

• Planned lessons for adults

Fall 2010 Centre of Elgin, Elgin, IL

PRACTICUM

• Shadowed Administration of Membership Coordinator in administering the

fitness center

• Shadowed personal trainer in different aerobic classes

• Helped coordinate Youth Scholarship-fundraising event

• Worked at the front desk and cleaned the fitness center

Fall 2010 – Spring 2012 Judson University, Elgin, IL

MENTOR

• Guide and support a group of 20-25 new students through orientation process

and first semester of classes

• Met with students weekly to review progress in classes

• Resolved issues and concerns with student’s experience at Judson University

Summer 2010 – Summer 2011 Stronghold Conference Center, Oregon, IL

LIFEGUARD and HIGH ROPES COURSE FACILITATOR

• Opened and prepared pool for the day

• Monitored pool area during hours, ensuring campers followed pool rules

• Led canoe trips on the Rock River

• Performed first aid if needed

• Motivated, guided, and supported individuals through a variety of ropes

courses

TRAINING

IMPACT Certified

First Aid and CPR Certified

Star Guard Life Guard Certification

Proficient in Microsoft Word, Excel, Power Point, and Access

COMMUNITY ACTIVIES/INTERESTS

Volunteer at the Oregon Park District youth summer program.

Adopt-A-Highway Volunteer

4-Year Member of Judson University Varsity Volleyball Team, NCCAA All

American 2012, All Conference 2009, 2011 and 2012. Earned 5 NCCAA National

Player of the Week awards and 4 CCAC Conference Player of the Week awards.

Illinois Parks and Recreation Association Member

National Association of Intercollegiate Association Member

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