Human Resources Management
Resume:
*** **** ******* *******, ********* 604-***-**** ab9mtk@r.postjobfree.com
Lobna El Mansoury
Higher Diploma of Hospitality Management
Canadian Tourism College Vancouver, Canada
Master Degree in Business Administration – HR major from University of Wollongong with an extensive
experience in Human Resources Management distinguished by commended performance and proven results.
Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff
development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies
development and legal compliance.
Demonstrated success in negotiating win win compromises, developing teambuilding programs, and writing
personnel manuals, corporate policies, job descriptions and management reports.
HR SKILLS
fi HR Department Startup fi Alternative Dispute Resolution fi Training & Development
fi Mediation & Advocacy (ADR) fi Performance Management
fi HR Policies & Procedures fi Benefits Administration fi Fluent speaking and
fi Organizational Development fi HR Program/Project understanding of English
fi Staff Recruitment & Retention fi Orientation & On Boarding fi MS office (Word, Excel, Power
fi Employee Relations fi HRIS Technologies point, Outlook, Internet Explore)
Management
EXPERIENCES
IBEROTEL MIRAMAR RESORT Ras El Khaimah, UAE
5 star family Resort located in Al Aqah coast – Fujairah, United Arab Emirates
Director of Human Resources
Aug 2011 to Dec 2012
Key Results:
Played a key role in ensuring the successful recruitment process. Structured and implemented programs and policies in
the areas of training, compensation structures, benefits packages, incentives and new employee orientation.
Fostered a teamwork/open door environment conducive to positive dialogue across the organization. Personal efforts
were cited as the driving force behind Hotel’s employee retention rate of 89% within an industry where high turnover is
the norm.
Negotiated approximately 100 salary offers and dozens of sign on bonuses/relocation packages annually across all
levels.
Brought workers’ compensation program into full compliance. Instituted preferred providers list and trained managers
and associates on procedures to follow in case of injury.
101 7361 Halifax Burnaby, Vancouver 604-***-**** ab9mtk@r.postjobfree.com
Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for
benefits for which employees were ineligible.
Wrote employee manual covering issues including disciplinary procedures, code of conduct policy and benefits
information.
Introduced company’s first formal performance review program, creating a flexible and well received tool that was
later adopted company wide.
Revised job descriptions across all levels and 50+ categories. “Shadowed” and interviewed employees to construct an
accurate picture of the duties and skills required for each position.
SHERATON SHARM EL SHEIKH HOTEL & RESORT
5 star Resort in the Red Sea Coast in South Sinai Egypt
Director of Human Resources
Oct 2009 to Nov 2010
Key Results:
Trained 25 member management team on interviewing techniques and best practices, conducting workshops and one
on one coaching sessions that contributed to sound hiring decisions.
Co developed company’s first ever standardized disciplinary procedures and tracking system that insulated company
from legal risk and ensured consistent and fair discipline processes.
Devised creative and cost effective incentive and morale boosting programs (including special events and awards
structure) that increased employee satisfaction and productivity.
Reworked new hire orientation program to include HR information and company resources.
Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority
of formerly outsourced recruiting functions in house to reduce billable hours from 200+ to less than 15 per month.
BEVERLY HILLS PROPERTY MANAGEMENT – CAIRO EGYPT
Real estate and construction firm, more than 10 residential compounds projects New Cairo – Egypt
Director of Human Resources
Jan 2009 to Oct 2009
AL FARAA PROPERTIES – DUBAI UAE
Real estate and construction firm, 100 of residential compounds projects in Dubai & Abu Dhabi UAE and Gulf Region
Human Resources & Administration Manager
Feb 2008 to Nov 2009
DOMINA CORAL BAY RESORT SHARM EL SHEIKH – RED SEA EGYPT
5 – star 7 properties, 2000 Guest rooms 25 outlets, the biggest in Middle East that time
Assistant HR Manager
Feb 2002 to Oct 2007
RADISSON SAS HOTEL SHARM EL SHEIKH – RED SEA EGYPT
5 – star Hotel, located in the red sea coast – south Sinai Egypt
101 7361 Halifax Burnaby, Vancouver 604-***-**** ab9mtk@r.postjobfree.com
HR Supervisor
Jan 2001 to Jan 2002
HILTON SHARKS’ BAY HOTEL SHARM EL SHEIKH – RED SEA EGYPT
5 – star Hotel, located in the red sea coast – south Sinai Egypt
HR Coordinator
Dec 1998 to Dec 2000
EDUCATION
UNIVERSITY OF WOLLONGONG – DUBAI – UAE 2008
Masters of Business Administration / Human Resources Management
Other Diplomas:
Diploma of English Translation from Alsun Faculty – Ain Shams University – Cairo – Egypt
Diploma of simultaneous English translation in American University in Cairo Egypt
English Free Conversation course in American University in Cairo – Egypt
Training
Cross Hotel management exposures in F&B, FO, Kitchen, Sheraton Sharm El Sheikh, Egypt.
Leading Starwood training in Brussels, Belgium. 2010
Attending the Regional Round table Meeting in Barcelonan – Spain 2010
Training and Development Course at Vancouver Career College
Computer Skills:
Oracle
HAIS HR Interface
MS Office (Word, Excel, PowerPoint, Outlook)
Internet explore
Languages
English
French
Arabic
Italian
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