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Manager Customer Service

Location:
Las Vegas, NV
Posted:
July 26, 2013

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Resume:

**** ***** *****

Plains Dr. 702-***-****

Las Vegas, NV E-mail

***** *********@gmail.c

om

Kevin Rooney

Summary A goal-oriented, success-driven, customer focused

distribution center executive with P&L responsibility and

extensive experience in operations, materials management,

warehousing, domestic and foreign transportation, 3PL,

shipping/receiving, supply chain management, logistics,

inventory management, order fulfillment and procurement.

Excellent communication skills, verbal and written,

demonstrated through generation of monthly and Quarterly

P&L projections, facility productivity reports, productions

of forecasts, and development of related management

information.

Develop and Implement SOP's, accelerated change and best

practice programs to improve safety, quality, facility

performance, enhance throughput, and development and growth

of management staff and team members.

Development and communication of KPI's to achieve

department and corporate safety, customer satisfaction,

Inventory Control, Damages, and financial goals.

Proven track record of success in the leadership and

management of key initiatives that exceed expectations and

propel long-term growth.

Facility start-up experience, as well as Red Prairie LMS

and WMS implementation and training experience.

Professional

experience C&S Wholesale Grocer - Stockton, CA

2012

General Manager - Tracy Logistics

Responsible for Distribution Center Operations for Stockton

complex consisting of a 350,000 square foot

perishable/frozen facility and 375,000 dry grocery facility

comprised of over 22,000 SKU's. Distribution weekly volume

of 1.2 million cases serving 500+ customer. Responsible

for 24/7 operations comprised of 550 Teamster Union

associates. Fiscal responsibilities include payroll budget

$20M and total Operating budget of $31M.

Conducted re-slot and re-profile of perishable facility.

This involved movement of 12K SKU's to have consistent

family groupings, commodity grouping, and customer

segregation. Project was conducted over 3 weeks with no

service disruptions to customers.

Re-slot of facility enhanced productivity by 8%, with an

annual payroll savings of $460K. We have also derived a

10% reduction in damages.

Developed and implemented KPI's supporting Safety, Food

Safety, On-time delivery, Service, Inventory shrink,

Damages, Overtime, Gross error rate, Performance,

Cost/case.

Introduced Team Integrate Goals (TIG), developing process

improvement teams, defining team expectations, establishing

achievement goals and timelines, weekly team leadership

meetings with progress reports and team successes and

obstacles.

Utilizing 5S methodologies to establish organization and

discipline within facilities, sanitation and housekeeping,

shipping and receiving, and OS&D.

With 5S methods in housekeeping and sanitation we have been

able to reduce trash and refuse by nearly $100K annually

while increasing recycle income to $75K annually.

Have reduced hourly CPC from .37 to .345 and overall DCPC

12%.

TJ Maxx - Las Vegas, NV

2009 - 2011

Area Operations Manager - MarMaxx DC

Responsible for Processing operations for Giftware,

Non-Conveyable, Shoes, Krisplant selection, and GOH in a

1.2 million square foot facility servicing 314 TJ Maxx and

Marshalls Department Stores in Western United States.

Processing responsibilities consist of quality inspection

of all received good, ticketing and/or re-ticketing of all

merchandise to make store ready for retail operations,

selection, packing, and preparation for stores. Responsible

for all shipping, receiving, inventory control, and bulk

pallet material handling. Oversaw 11 direct reports and

190 multi-cultural diverse hourly associates.

Generation of daily, weekly, and monthly quality, accuracy,

store service and through-put reports.

Implemented associate Personal Excellence Program to

improve associate accountability as well as supervisor

observations to accelerate the development of associates.

Re-designed lay-out of Non-Conveyable department to

increase storage capacity as well as inventory flow through

out the department.

Implementation of Engineered Standards throughout the

facility. Red Prairie Labor Management System.

Tyson Foods Inc. - Rogers, Arkansas

2004 - 2008

General Manager - Tyson Distribution Center

Responsible for distribution center operations of 350,000

square foot freezer that distributes frozen poultry to

retail, food service, and government commodities to the

northern 2/3 of the US to include the western US, as well

as oversees exports to various countries. Over see the

handling of nearly 2.2 billion pounds annually and ship and

receive nearly 1600 truckloads weekly. Fiscal

responsibilities include an operating budget of nearly

$17,000,000 along with capital budget of $5,000,000

annually. Have increased volume through facility 5% in

each of the past 2 years and budgeted to increase volume 4%

in Fiscal 2009, increasing throughput 10% in the past two

years. Work closely with numerous 3PL cold storage

facilities to insure that inventory is transferred timely

to distribution center to service all customer needs,

turning inventory every 10 days. Distribution Center has a

99.3% fill rate and a 99.7 % service level to customers.

Increased blast capacity from 800,000 pounds per week to

over 2,000,000 pounds per week saving Tyson Foods

$1,800,000 per year without increasing labor or giving up

storage capacity.

Designed and implemented, with support from Cherry

Industries, a pallet conveyer with in-line pallet inverter

and pallet wrapper to increase through-put and handling of

increased blast volume. Reduced handling cost by 50%.

This design is now being sold by Cherry Industries to other

vendors.

Began exporting from Distribution Center which has not

exported in over 10 years, by building relationships with

and confidence from USDA. Now exporting nearly 1,000,000

pounds per week.

Increased through-put 19%, through creation of best

practice round tables supported by Team Members and gaining

their ideas and support, along with a Team Member mentor

program. This program has assisted in the development of

team members throughout the facility, as well as developing

mentors, where three mentors have been promoted to

supervisors.

Management development has yielded promotions of two

supervisors to shift managers supporting other Tyson

facilities; operations manager promoted to facility

manager, maintenance manager promoted to refrigeration

design engineer, and line supervisor promoted to

maintenance manager.

Have reduced team member turn-over from 38% to 27% in past

3 years, along with recently celebrating 1 year and 1

million m/h no-lost time accidents.

Facility consists of 284 hourly team members, 18 management

support, and 26 members of management working 24 hours 7

days per week.

Pier 1 Imports - Ontario,

California

2001-2004

General Manager - West Coast Distribution

Responsible for distribution center operations and domestic

and foreign transportation to 12 western states, including

Alaska, Hawaii and British Columbia and Alberta, Canada.

The 750,000 square foot Ontario DC services 225 Pier 1

Imports retail stores with $23,000,000 - 27,000,000 of

inventory. Fiscal responsibilities include distribution

sales of $162,000,000 and an operating budget of

$14,000,000 and transportation budget of $8,000,000. Most

recently implemented Optum WMS platform from AS400 computer

system. Moved to RF technology in all areas, including

receiving, order fulfillment, inventory control, and

shipping.

FY2004 the Ontario DC was $1,400,000 over plan in sales and

lowered operational expenses for the fiscal year by

$350,000

Improved distribution center through-put by 15% through

implementation of best practices and continuous process

improvements.

Developed associate training material and trainers for

implementation of Optum WMS platform for Pier 1 Imports

DC's in Savannah, Baltimore, and Columbus

Implemented first level of mechanization in Pier 1

distribution centers by installing a forward pick module.

Allowed profiling of top 500 SKU's, improving pick density

and adding a pick to roller process.

Implemented flexible work force through adding flexible

part-time associates to minimize the need for overtime and

temporary labor during peak volume.

Added third shift moving facility to a 24 hour working

facility.

Established relationship with 3PL to manage 125,000 square

feet inventory overflow warehouse

Webvan Group - Seattle,

Washington

2000-2001

Director DC Operations - NW Region

Oversaw construction of $75,000,000, 400,000 square foot

fully mechanized DC start up in Seattle, Washington.

Responsible for all DC operations of Seattle DC, including

order fulfillment, stock and receiving, inventory control

and inventory procurement

Spent several months in Webvan - Oakland DC as interim

Director to train and coach new managers and directors and

assist in the revamping of the Bay Area facility

Deployed state-of-the-art distribution facility in Kent,

Washington. Oversaw the build out of the facility, volume

testing of conveyer system and integration and acceptance

testing of software system Optum MOVE, Seyco Systems, and

OFS.

Successfully transitioned acquired company, HomeGrocer to

Webvan. During changeover, converted HomeGrocer facilities

from and Oracle based proprietary WMS platform to the MOVE

WMS platform

Implemented EWS (MOST) in Seattle DC

Personally created best practices for all areas of DC

operations to develop associates and supervisors

Hired and developed new management team for start up in

Seattle market as well as integrated and developed

management from HomeGrocer to Webvan.

Closed facilities in Seattle and Portland after WebVan

filed bankruptcy.

U.S. Office Products - Austin,

Texas

1999-2000

Regional Vice President of Operations - Southwest Region

Responsible for warehouse operations, transportation,

purchasing, customer service, and P&L responsibilities for

Southwest Region. Monitored and reported all expense

reduction related to distribution best practices and

accelerated changes.

Converted ten stocking DC's into two regional fulfillment

centers with no adverse service impact to customer base.

Implemented new order entry, purchasing, and warehouse

management system that utilized barcode technology for

order fulfillment, stocking, and receiving.

Implemented accelerated change and pest practice programs

to order processing, stocking/receiving, and

loading/delivery within the region.

Negotiated and transitioned new wholesale supplier

agreement during WMS implementation, which was seamless to

the customer.

S.P. Richards Company -

A Division of Genuine Parts Company

Operations Manager - New Orleans DC

1995-1999

Responsible for warehouse operations, customer service,

purchasing/logistics of $40,000,000 distribution center

servicing three southern states. Managed two warehouses

consisting of a $5,000,000 office supply and furniture

inventory comprised of nearly 25,000 SKU's. Local human

resource responsibilities included hiring, dealing with

state workers' compensation, loss prevention, and

compliance with DOT and OSHA regulations. Submitted

monthly branch production, quality, inventory, and P&L

analysis.

Revamped 125,000 square foot facility in Houston, TX.

Improved throughput by 25% at end of facility

reorganization.

Created quick pick zone within each pick product, improving

efficiency by 40%. Process was utilized in many of the

other distribution centers around the country.

Assisted largest customer with designing a regional

fulfillment center and cost-effective method of

distributing wholesale and self-fulfilled product to

cross-dock units in Louisiana, Mississippi, and Alabama.

Additional

Experience Warehouse Manager - Houston, Texas

1993-1995

Conducted a revamp of 125,000 square foot Distribution

Center, including shelving layout and product profiling.

Responsible for all warehouse and local delivery

operations, including order fulfillment, stocking and

receiving, and inventory control. Local hiring and

training of warehouse and delivery personnel. Responsible

for up to 80 warehouse and 12 delivery personnel, including

four supervisors.

Management Training Program - Kansas City

DC 1992-1993

Began as a second shift order selector. Within six months

was promoted to the management training program. Served

under operations manager learning all aspects of daily

operations to include warehouse, delivery, customer

service, computer operations, purchasing, sales, and other

administrative duties.

Computer Microsoft application including - Access, Excel, Word,

Skills Outlook, Red Prairie WMS, Red Prairie LMS, SAP, Optum

(MOVE) WMS, Pyramid GOH System, Kosan Crisplant tilt tray

selection, YardView yard management, AS 400, and other

proprietary systems with various companies.

Education University of Missouri - Columbia, Missouri

B.S.,

Finance and Banking

1992



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