Manager Customer Service
Resume:
MARK EDWARD NACE
Hatfield PA ***40
********@*******.***
SUMMARY OF QUALIFICATIONS
* Over twenty five years of experience in Warehouse Operations and Logistics Management
* Proven ability to manage product flow, personnel and providing the highest levels of
customer service
* Successful management experience with Profit & Loss responsibility
* Excellent analytical, organizational, interpersonal skills
* Consistently reduced shrink numbers in all operations by instituting Inventory Control
process
PROFESSIONAL EXPERIENCE
WASTE MANAGEMENT – Waste Collection and Disposal – February 2012 to Present
Route Manager
- Oversee the team of 25 residential drivers and helpers
- Monitor daily hours of staff to keep within regulatory requirement as well as optimizing route efficiency
- Perform daily check out procedure with driver to make sure all safety concerns are addressed
- Maintain CDL and DOT records of drivers to be in compliance with latest regulations
- Ensure compliance of DEP and local laws for Waste Collection and disposal
- Handle and resolve customer complaints
THE DUMP - Retail Furniture - May 2010 to February 2012
Regional Operations Manager
- After the sale operations including home delivery
- Inbound receipts
- Hiring, training and retention of associates
- Movement of all product from vendors to consumers
- General operations management of three retail facilities
- Scheduling and direction of all labor
WALGREENS - RFC - January 2009 - May 2010
Manager of the Full Case Pick Function
- Training of new Team Members
- Daily and Monthly tracking and reporting of productivity results
- Daily Operation of Department consisting of 35 direct reports
- Daily start up meetings, monthly department meeting with OSHA training topics
- Communication with DC Management
TWEETER HOME ENTERTAINMENT GROUP - May 2001 - December 2008
Consumer Electronics Retailer
Distribution Manager, King of Prussia, PA
- Complete Distribution Center Operations. Serving 30 stores throughout 5 states, including home
delivery
- Compliance with all DOT regulations, OSHA requirements
- Staffing, training and retention of associates
- Complete P & L and budget preparation
- Reduced shrink 150% while achieving budget reductions of 15%
GENCO DISTRIBUTION SYSTEMS - January 1996 - April 2001
Supply chain management specializing in reverse logistics
Facility Manager, Various locations Grove City, OH; Cherry Hill, NJ; Souderton, PA
- Overall responsibility for 300,000 square foot Return Center with 115 hourly employees
- Setting and meeting all production, safety goals
- Maintain a 99% accuracy rate with an average inventory of $16,000,000
- Meeting all OSHA, EEOC and government regulations
- First line interaction between Genco and the customer
- Relocation and start- up of Returns Processing Center
- Proven track record for customer satisfaction
- Raised production 10% while reducing budget 15%
- Set and maintain production levels and accuracy
- Insure safe work environment
DAVID AND DAVID FURNITURE GALLERIES - Jan 1993 - Dec 1995
Retail furniture company with a central warehouse and four store locations
Warehouse Manager, Hatfield, PA
- Responsible for furniture warehouse containing $2,000,000 in inventory
- Directed distribution of merchandise to retail stores and customers
- Maintain fleet of vehicles
THE HAPPY VIKING, LTD. - August 1984 - January 1993
Foreign and domestic retail furniture company with central warehouse and seven store locations in PA, NJ
and DE
Warehouse Operations Manager, Montgomeryville, PA
- Responsible for furniture warehouse and personnel
- Expedite merchandise from foreign and domestic vendors
- Distribution of merchandise to customers and retail stores
PX IMAGING June 1981 - August 1984
Medical supply company
Assistant Shipping and Receiving Supervisor
- Monitored shipping and receiving of medical products from manufacturers to medical facilities in PA, NJ
and DE
EDUCATION
"Effective Motivational Management" course - 1993
William Tennent High School - Graduated 1981
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