Customer Service Sales

Deanna Marie Holbein

Summary

Devoted receptionist who sustains the highest level of customer service through efficient team and customer account management. Accomplished Accounts Payable Clerk with a high degree of professionalism and strong problem resolution capabilities. Maintains 100% accuracy in processing invoices. Self-motivator offering a strong work ethic and determination to complete tasks in a timely manner. Accurate and detail-oriented with bookkeeping and clerical knowledge. Energetic assistant with 10+ years experience in high-level executive support roles. Organized and professional. Administrative Assistant focused on driving productivity by leveraging strong front office management skills. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed. Energetic and reliable Retail Sales Associate skilled in high-end merchandise environments. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Sales Representative who is highly customer service-oriented, organized and possesses strong time management skills. Willing to work a flexible schedule. Hardworking sales associate with 10+ years in all aspects of store operations, including management, merchandising, cashiering, stocking and staff training and development. Mental Health Assistant specializing in Psychology. Responsible self-starter who communicates well and is dedicated to improving the well-being of clients.

Highlights

Team management Microsoft Word Excel PowerPoint Riverpoint Writer Quicken QuickBooks software

Accomplishments

Ten plus years of commended performance in key customer service and support roles.

Client relations specialist

Conflict resolution techniques

Focused on customer satisfaction

Skilled multi-tasker

Deadline-oriented

314 Highmoor Drive, Round Lake Park, IL 60073 Cell: 224-***-**** : ab9mmv@r.postjobfree.com

Meticulous attention to detail

Proficient in customer care/communications, problem solving and relationship building

I strive to exceed customer/employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives, and interactions, always putting the customer first.

Experience

Sales March 2011 to November 2012 Wal-Mart - Algonquin, IL Recommended and helped customers select merchandise based on their needs. Exchanged returned merchandise for customers quickly and efficiently. Served as liaison between customers, store personnel and various store departments. Confirmed that appropriate changes were made to resolve customers' problems. Informed customers about sales and promotions in a friendly and engaging manner. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Trained new employees on company customer service policies and service level standards.

I was responsible for the presentation of products, ensuring all merchandise was on the floor for customers, knowledge of products and location, answering telephone calls, overall customer satisfaction with a smile and enthusiasm. Strive to make all customers happy with their shopping experience and knowledge of products.

CareGiver January 2008 to January 2011 HomeInstead Senior Care - Grayslake, IL Responsible for the daily healthcare of a client. Prepared all meals, made and took client to all healthcare appointments, supported the children, maintained a clean and organized home.

Team Leader HBA January 2005 to January 2008 Super Target - Mundelein, IL Responsible for the presentation of all grocery endcaps and aisles. Making sure all products are easily accessed. Customer Service was top priority. Making sure I had the knowledge to help others make a decision to best suit their needs. Listened, understood and made daily decisions to ensure customers were satisfied with their experience. Responsible for the hiring and training of others sales associate. Was given a list of daily tasks and always delivered the highest quality of results to my manager. Took the initative to learn all areas to help support my management team. The area I specialized in was Health, Beauty and Animals. I made sure it was a safe atmosphere and delivered Fast and Fun service.

Administrative Assistant January 2000 to January 2005 Cherry Painting - Mundelein, IL Responsible for marketing, answering telephone calls, scheduling, customer support, typing all estimates, accounts receivable and payable. Follow up with customers to ensure their complete satisfaction with their experience.

Computer programs used: Microsoft Word, Excel, PowerPoint, Riverpoint Writer, Quicken, QuickBooks

Education

High School Diploma : 1982 St. Francis High School - Wheaton, IL, USA Class A tennis player, starred in many theatrical plays.

Associate of Arts : Psychology University of Phoenix - Phoenix, AZ, USA I adore children and use my degree to help those that are raised in abusive families.

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