Michael Barr

*** ****** ***** 717-***-****

Harrisburg, PA 17112 ab9mlu@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Analyzed functional problems and determined techniques and requirements to

resolve problems.

Prepared definition of functional problems and made recommendations for

equipment and/ or software to deliver solutions.

Managed inventory, including utilizing and repurposing assets.

Developed analytical reports.

Created project documentation, training materials, and requirements gathering

reports.

Experience in adhering to set project management methodology.

Trained front-line workers, managers, and other staff.

Worked closely with clients to improve and validate data.

Excellent written and verbal communication skills.

Managed business contacts, particularly in resolving any data discrepancies.

Participated in the development cycle including application documenting and

implementation.

Socialized changes and enhancements back to the business community and provided

feedback to the development team.

Acted as the liaison between the business units and the development team.

Education/Skills:

B.S. in Technical Management from DeVry Online University (Chicago, IL)

GPA: 3.6

3 years’ business analysis experience.

8 years’ management experience.

8 years’ customer service experience.

7 years’ training experience.

1 year project management experience.

Strong MS Office knowledge and experience.

Exceptional organizational and analytical skills.

Self-starter and ability to work independently.

Ability to multitask, prioritize, and follow through with attention to detail under tight

deadlines.

Excellent communication, problem-solving, and customer service skills.

Proficient in email, contract management, and Internet.

EXPERIENCE:

Bath Fitter, Lewisberry, PA

Production/Service Scheduler

Scheduled measurement, installation, and service appointments for customers.

Updated databases to reflect changes and/or completion.

Scheduled daily runs for detail installation, and service technicians.

G4S Secure Solutions, Harrisburg, PA

Senior Security Officer

Completed business analysis and project management, including inventory

management, change management and testing new results.

Managed operations for multiple sites; responsible for continuous operational

improvements and call center management.

Interacted heavily with clients, gathered and documented requirements, managed and

trained on-site guards.

Assisted in planning and scheduling to ensure all contracts were fulfilled each week.

Interviewed guards and made hiring recommendations.

Worked at numerous sites providing both basic and specific security measures and

data entry services.

CVS/Pharmacy, Harrisburg, PA

Shift Supervisor

Managed store. Controlled inventory, customer service initiatives, and cash flow.

Managed employees. Responsible for job training and task direction.

Managed third-party vendor relationships.

Certified as pharmacy technician. Filled prescriptions, ordered pharmaceutical

supplies, trained pharmacy employees, and interfaced with insurance providers.

Contact this candidate