Human Resources Customer Service

M . Joanne Giovinazzo

**** *** * *** ***** Road Yorktown Heights, NY ab9miq@r.postjobfree.com 914-***-****

w ww.linkedin.com/in/joannegiovinazzo/

Experienced Human Resources professional with strong drive and desire to th rive in a

demanding and supportive business environment. Effective problem solver who cultivates

teamwork and possesses the initiative to meet the demands of ambitious Human Resource

objectives.

A REAS OF KNOWLEDGE

Policies and Staff Recruitment Orientation and On-

P rocedures Boarding

Employment Employee Benefits and Payroll

L aw Relations A dministration

Business Training and Organizational

Operations Development Development

PROFESSIONAL EXPER IENCE

Broadrock Renewables L LC 4/2013 –

P resent

Classic Westchester, Temporary Position – Coordinator/Administrative Assistant

Support Human Resources Manager in recruiting efforts and managing 60

employees.

Responsible for full-cycle weekly and biweekly payroll using ADP Workforce

Now for employees in New York, Rhode Island and California.

Maintain employee information such as personal data, time and attendance

records, vacation schedules, and billable hours (including computing wage, overtime

payments, calculating and recording payroll deductions).

Process on-boarding paperwork for new employees.

Monitors new and existing benefits including health, dental, life insurance,

f lexible spending accounts and company 401K plan.

Review and maintain Human Resources handbook policies/procedures and wri te

applicable job descriptions.

Perform clerical duties such as creating employee files, filing, opening and

d istributing department mail, and purchasing office supplies.

T ransit Representative, Wine Enthusiast 8/2011 – 4/2013

Interface daily with management in warehouse, on field service, and operations.

Handled complaints, shipping questions / service requests.

Provided customer service, located resources for problem resolution and

designed best-option solutions.

Business Associate, N orthe rn Westchester Hospital (Part-Time) 4/2010 –

8/2011

Acted as a liaison between ER doctors and doctors outside of the hospital.

Provided general administrative services.

Answered a high volume of telephone calls relating to customer service.

Collected patients’ insurance information.

H uman Resources Generalist, I ma Consulting 3/2007 –

12/2008

Recruited to help guide and organize a Japanese American company in U.S. Human

Resource guidelines, management of a full spectrum of HR operations, systems and

p rograms.

Created in-house Human Resources policies and procedures, recruited qualified

employees and developed t raining and incentive programs.

Managed personnel records, processed payroll and administered benefits packages.

Responsible for resolving workplace issues including conflict resolution and

engagement.

Fostered a teamwork/open-door environment leading to increased dialogue

t hroughout the organization.

Negotiated approximately twenty salary offers and sign-on bonuses/relocation

packages at both the exempt and non-exempt levels.

Brought workers’ compensation program into full compliance. Instituted preferred

p roviders list and t rained managers and associates on procedures.

Wrote employee manual covering issues including disciplinary procedures, code of

conduct, FM LA policy and benefits information.

In t roduced company’s first formal performance review program.

Revised job descriptions across entire company. In terviewed and shadowed

employees to construct an accurate picture of the duties and skills required for each

position.

H uman Resources Coordinator, Verizon I nfo. Services 2/2005 – 3/2007

( Idearc Media)

Performed a broad range of Human Resources functions, including external and internal

recruiting and administration of Human Resources records.

Resolved conflicts between employees and insurance carriers.

Planned, scheduled and coordinated job fairs and events.

Assisted Human Resources Manager and Director with special projects.

Created and maintained staffing reports and generated cost analysis reports.

Assisted in hiring process; posted open positions, screened candidates, scheduled

and t racked interviews, coordinated background checks, drug screenings and

assisted in organizing t raining.

Prepared job offers and on-boarding paperwork for new employees.

Maintained accurate and complete applicant t racking data using corporate staffing

software and managed the employee referral program.

Senior Administrative Assistant, Safian Investment Research 9/2003 –

11/2004

Provided administrative support to the president of Safian Investment Research.

Responsible for e-mailing and mailing economic reports to over 500 people on a

weekly basis.

Distr ibuted incoming e-mails, typed and filed weekly investment reports and

a rticles.

Performed general clerical duties, managed multi-line phone systems and resolved

client inquiries.

H uman Resource Assistant, T ek Systems 5/2001 – 9/2003

Oversaw and input ted contractors’ expenses and weekly timecards and maintained

d irect communication with the contractors on a regular basis.

Performed employment verifications, processed unemployment claims, conducted

background checks on potential hires (including Department of Motor Vehicle checks

and drug tests).

Processed new hire paperwork, orientations, employment contracts, and informed

new employees about the company’s benefits program.

Education

College of Westchester, Associates Degree - cum laude

Business Administration – Accounting

Pace U niversity, Professional Human Resources Exam Prep Certified

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